BT unveils Smart Hub 2 with mesh wireless built in and guarantee of Sorry, our virus scanner detected that this file isn't safe to download. Connect your devices It can. This is so you can learn about some of the most important features of your BT Broadband package. After trying to set bridge mode and saving (the save appears to hang) I eventually. - edited We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. If you've just connected a new device to your Hub, but didn't see Smart Setup when you expected to, there could be several reasons: Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Moderator and CustomerIf this helped - select the ThumbIf it fixed it, help others - select 'This Fixed My Problem', 01-10-2020 Assuming it will work on the business hub though as it's a visible option. Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM It means I have a redundantSonos Move which is incredibly frustrating. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. The remaining functionality of the hub (routing, and wifi) is not used. This thread exists to explain to customers the details of this particular issue, but it doesnt claim that every person with a Smart Hub 2 that Cant Connect to Sonos is a victim of the firmware update - only those with the firmware version reported in the original post. "Turning off 5GHz is a short-term workaround until the kids start streaming lots of video content, at which point the whole house slows down.". Guide to BT Business Hybrid Connect. 11:46 AM This would be a double NAT (two router) condition which isn't recommended. Read about our approach to external linking. BT Smart Hub 2 comes with 2 DECT antennas and integrated support for Ultrafast broadband (G.Fast and FTTH) as well as Complete Wi-Fi compatibility. Although the simple light at the front of the Hub tells you at a glance if the internet connection's working, the Hub's bright lights can be annoying if you have the router on display, rather than tucked away in a cupboard. Available from the 27th of November, the Smart Hub 2 will form part of a new "Complete Wi-Fi" system, which allows BT customers to add extension discs to generate a stronger, more reliable. BT Smart Hub Review | Trusted Reviews Remember your broadband can be activated any time up to midnight, so you may need to try again later. Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. Instead of responding individually it would be better if someone in a position to offer an overview could post a useful summary of where we are and what does/doesnt work. BT Smart Hub 2 (097683) | BT Shop The BBC is not responsible for the content of external sites. "BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks," said the spokesman. There are at least adozen other things that also result in the same situation. Guide to the BT Business Smart Hub 2 | BT Business At the bottom is a setting for Bridging. This will open the Wireless Settings page. BT hubs: what are smart hubs and which one do you have? This means that you've got no control over which network your device joins. Everything now works, so again it confirm the issue is with BT. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. it's dns-hosts - but you don't set the DNS lookup there it's under myNetwork/ip-address which I suspect has a different version for the home one. How are people to fault trace if they dont know all of the possible scenarios? How do I use my Smart Hub as a modem only? ), on The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? Im paying for faster broadband than 135Mbps and I expect full functionality of my BT smart hub. How can I turn it on and off? My speed has dropped to 40Mbps on my wifi devices. User guides and manuals for BT Hubs | BT Help There are simple ways you can boost performance and get the best from your broadband. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 I saw another suggestion to disable the private address under Wi-fi on iOS and this has cured the problem for me whereas putting hub into wireless mode 2 and re-setting router made no difference. 7h47. So first step is to go to a PC or a mobile device that has a web browser that's usable. You dont need to specifically mention Sonos devices when reporting this issue to BT as the information alone will be enough for them to recognize the issue youre facing. This WAN socket can be used with either a FTTP interface or a FTTC modem. No problem. Anyone that still experiences issues on the latest firmware, please create a new topic or get in touch with Sonos Customer Care. Insert the other end of the broadband cable into the Broadband socket on your hub. BT Smart Hub 2 - Connection Issues (April 2021) - Sonos Web admin interface of the BT Smart Hub 2 router. Check out our other help articles. 9h23. This complaint isnt resolved for me. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. Sorry, we're still checking this file's contents to make sure it's safe to download. Your broadband can be activated any time up to midnight. Accessing the Hub Manager using a Hub 3 or Hub 5. Im glad you got a fix, but thats a completely different issue that results in the same symptom. Crappier than crap you cannot split the SSIDs on the Smart Hub 2 nor set alternative DNS servers. Then you can use the Orbi router in Router mode.3. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. How to access the Smart Hub Manager; Download the Business Smart Hub 2 user guide; Using. Mode' would briefly pop up top right on the home page before being replaced by 'BT Smart Hub Manager'. BT Smart Hub 2 Routers | All You Need to Know - Cable.co.uk Tenda Nova MW3 review: Cheap and cheerful mesh Wi-Fi, Sony WF-1000XM4: All-round audio excellence, Logitech Blue Sona: An excellent studio mic for podcasters, Philips 279C9 review: The complete package, Edifier WH950NB review: Comfy, capable and not too costly, Best webcam: HD and 4K cams from just 30, 1MORE Aero review: Spatial audio for the masses. The setting is on a page hidden on the home version.Navigate Advanced Settings > Log in > Broadband > InternetChange the /internet part of the address to /routingThis brings up a hidden page. BT Business Hub or router | Using | Broadband & internet | BT Business Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. Go to My Network. I have raised a complaint with BT as MacBook works fine, but app does not. However, abnormal sac size occurs in approximately 17% of pregnancies. Make sure you've completed every step of Smart Setup. How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y BT added that an update for all users would be available by the end of May. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and 5Ghz. Open a new web browser Type 192.168.1.254 into the address bar This will open the Hub Manager If you want to make any changes to the hub settings, you'll need the admin password. Cleverly, the security password is the same for both networks and can only be changed for both. The difference between the two models I concluded was that one of the LAN sockets has been disconnected on the FTTP version and instead wired to this internal WAN interface. BT Business Hubs: Help and guides for your model. You should see a box similar to the one shown below. Click a dropdown for your model of Hub. Announcements, Guides & Community Updates. Can you seamlessly switch back and forth between the two modes? 30-09-2020 If you're getting Smart Setup again on a device you've already set up, it may be that you have performed a factory reset on your BT Hub. Turn off 5ghz and install the boost followed byall speakers. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. Let's take a look at the legacy BT routers that are still capable of getting you online. How to set up your BT Smart Hub - YouTube "I can only connect the Sonos app from my iPhone, MacBook and iPad when connected to the 2.4Ghz band, which means turning off 5Ghz," said BT forum member sl_strachan. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. You may need to reboot your Sonos devices by powering them down for 30 seconds and powering them back up. Guide to the BT Business Smart Hub 2. Connect the cable to the hubs power port, plug it into the wall and switch it on. My systemkeeps failing to connect to the app, I can connect it after turning everything off and the router back on, then the next day it can not connect again. Go to Solution. Mesh WiFi with BT smart hub - Page 1 - PistonHeads It can also be used as a VOIP phone through BT Broadband Talk. However, I agree with some of the comments. Unless you've previously changed it, you'll find the default password on your Hub settings card on the back of your Hub. 4) Enter the Admin password. "We're aware that a very small number of customers are experiencing an issue with their Smart Hub 2 connecting with multiple streaming devices on their wi-fi network. I have this issue - I can confirm a cable into a Sonos Arc means my 4x Sonos Play:1 devices now work and the whole system is much quicker. Switch on your hub Step 1 of 6 An unanticipated problem was encountered, check back soon and try again Error Code: MEDIA_ERR_UNKNOWN Session ID: 2022-11-29:6bd6668cf82ade9b12484d03 Player Element ID: d2e0e7d3209e2f643e62e656d0faf011 If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to www.bt.com/mybt. Can anyone confirm it works? On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. This will be rolled out in waves due to the high number of BT Smart Hub 2 units in customers homes, as well as making sure that the new firmware has no further issues and correctly resolves this problem. Look for the tab on the back of your hub. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. 6:41 AM. TwoiPads, a Mac book and a surface pro didnt have the connection issues even when put inairplane mode or turned off and on. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Switching Smart Setup on and off on the BT Smart Hub 2 Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. BT's done a great job on this router. on Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Manage your account Connect the cable to the hub's power port, plug it into the wall and switch it on. Thanks 0 Ratings 1 REPLY Dippu Expert on 11-05-2020 9h23 6,426 Views BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Bt smart hub as modem to connect to mesh system This topic has been closed for further comments. Depending on the Hub you're bridging to, you may need to enter your broadband connection details on your other router. After raising a complaint with BT I had yet to hear anything from BT. 1 user liked/thanked this post: Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. The BT smart hub 2 supports all access types you need, including ADSL, FTTC, FTTP, G.fast and others. Yes you can switch back and forth from AP mode to router mode using the RBRs web page. It should appear as soon as you connect to the Hub and open a browser. Can Nigeria's election result be overturned? It won't work if you're connected to BT Wi-fi or via mobile data (on a smartphone, for example). Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. Then use the Orbi router in router mode. At least Ive got Sonos working now even though it is at the expense of 5ghz. 01-10-2020 If your BT Smart Hub 2 router is still running the affected firmware (V0.26.03.01286) then please get in touch with BT directly. all fixed. To turn this feature off go to Home, Smart Setup in the web management page, toggle the switch off and click Save. Copyright Expert Reviews Holdings Ltd 2023. Links to user manuals and other documents for BT Hubs for broadband. This isnt a viable long term solution though for me. BT's Home Hub 5 is similar to the other home hub's in terms of features and design. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Users . I'll try and check later this week against a spare BT Business Hub 5 model. It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. Therefore, we can consider this issue closed. It only fires up when you open a browser. This is caused by a bug in the BT Smart Hub 2s firmware (versionV0.26.03.01286)which prevents devices on the 5GHz band from communicating with devices on the 2.4GHz band, and vice versa. 9:11 AM. I believe I was one of the first to flag this issue up to BT around 3-4weeks ago. Smart Setup is BT's online set-up wizard. Using BT Business Hub or router. The BT Smart Hub 2 firmware update issue is only related to the Private Address on iPhones issuein the way that they both result in a Cant Connect to Sonos situation. So the question remaining is does it actually work on a residential Smarthub? Make sure that your computer is. To change anything you need to click one of the settings. For FTTP customers who choose to use their own 3rd party router, there is no need to use a BT hub at all. Therefore, it costs more money and were stuck in the contract till 2023! Thanks for the explanation. What's the least amount of exercise we can get away with? Sonos tried to do a workaround but lasted an hour or so. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone., Check if your Smart Hub light is solid blue, Try again later. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Users have found that a temporary fix appears to be forcing the Smart Hub 2 to operate on only one frequency.