However, parking is FREE if you purchase aDollywood Gold or Diamond Season Pass.*. The new policy allows fully vaccinated visitors and those 12 and under to ditch the mask and physical distancing both indoors and outdoors. I was disappointed that more enforcement of their Covid safety protocols was not visible. If you are receiving error code 45 on the checkout page after entering in your billing information, here are some troubleshooting techniques to resolve that: Repeat this process for each pass you are attempting to renew and then "Add to Cart" again and if you continue to have issues, let us know and we'll investigate for you. Have a safe and enjoyable experience while visiting Dollywood and remember the following: We do not have a limited activity ticket. In response to the COVID-19 . We're here to help; below, we've highlighted a few of the most common questions about visiting the park, along with easy-to-understand answers. That is a common issue that we have seen. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. are your best value if visiting more than one time during the season. Weather was great, This is the version of our website addressed to speakers of English in the United States. dogs). Top Chinese officials and medical experts had been quietly formulating plans over the preceding weeks to dismantle President Xi Jinping's zero-COVID strategy and gradually reopen the . Please visit theDoggywood pageto make a reservation for a kennel or cottage or for more information. Check refunds may take up to 15 business days. The company's 160-acre Dollywood theme park and 35-acre Dollywood's Splash Country water park reopened to the public on Wednesday. You can find your Pass ID as well as your barcode in your online account, too.Option #1: Passes moduleOn your Account Overview page, click/tap on each pass to expand and see that pass's details. . Use designated walkways throughout the park. Free parking applies for visits after Gold or Diamond Season Passes are purchased. Masks will still be required in indoor areas,inticketing areas, at park entry, in lines, on rides and trams, and in congested outdoor areas. On Desktop, you can navigate to the account section of the website via Sign In (if they already have an account) or Register (if they need to create an account) in the upper RIGHT of the navigation. Airlines currently offering travel flexibility Yes! At this time, masking is optional for employees and guests, regardless of vaccination status. Since the onset of the pandemic, we have closely monitored and assessed virus rates, public health recommendations, regulatory requirements, and agency guidance to inform and implement our safety protocols. Dollywood's Splash Country accessibility page, Make Dining Reservations at Song & Hearth. I would time your call to their opening time which this week is 10:00 am EDT (GMT - 4) on Wednesday, Friday, Saturday and Sunday. Pigeon Forge, TN 37863 1 . On Feb. 26, StubHub's general counsel was hailing the company's . 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The following provisions apply to the Purchase of all Items at or related to the properties owned or operated by Herschend (each, a Property and collectively, the Properties) or during your participation in any activity led, organized, arranged, promoted, and/ or sponsored by Herschend, whether taking place on the Properties or elsewhere (collectively, Herschend Activities): Make Dining Reservations at Song & Hearth. Dollywood and Dollywood's Splash Country tickets include all rides, shows (except special ticketed events), museums, crafts and other attractions (except for our paid games). Greene criticizes Zelensky at CPAC: Leave your hands off of our sons and House Democrats blindsided as Biden changes tune on DC crime bill. Reservations consisting of admission tickets and/or cash value meal vouchers only may be paid in advance or upon arrival. Check refunds may take up to 15 business days. Groups refunds will be given in the same manner that payment was made. Due to the dynamic movement you may experience on our rides, Apple Watches and other devices may activate their emergency call function. Is there enough for my children to do during our visit at Dollywood, or should we wait until theyre older? A replacement fee may apply in the event Herschend determines, in its discretion, to replace any duplicated, damaged, lost, or stolen Tickets. Children can ride if they meet the minimum height requirement established by the rides manufacturer to ensure Guest safety. Dollywood's Splash CountryYes. Your child will be measured by a Dollywood Host and given a color-coded wristband. Dollywood, originally scheduled to hold its . Due to health & safety regulations, outside food, beverages, glassware & coolers are not permitted inside Dollywood or Dollywood's Splash Country. Visa, MasterCard, Discover, American Express, organizational checks & cash. Social distancing guidelines will limit the capacity of the parks . Visit ourMilitary Discountpage for information on this discount. Otherwise, your groups refund will be adjusted accordingly. Refer to the Entertainment Schedule and Park Map upon arrival or online (when available) before you arrive. Tickets must be unused and not expired within 90 days of purchase. We cannot honor out of state tax exempt forms. (During our Smoky Mountain Christmas celebration, the service begins at 5:30 p.m.). There are no refunds for partially used tickets. COVID-19 is a disease that has affected most, if not all, countries in the world. The majority of other major parks reopening thus far have opted for a mandatory mask-wearing policy on the rides. A valid photo ID is required to be presented at time of all credit card purchases. But please let us know if you continue to receive this issue at 1-800-Dollywood. However, our TimeSaver Pass is offered for an additional fee which can help you save time by avoiding long lines. The park is only allowed at half capacity. Soliciting for commercial or charitable purposes or distributing advertisements, pamphlets, handbills, or flyers without the prior written consent of Herschend is prohibited. Tickets must be upgraded on the day of your group's visit only. Also, take time upon arrival to point out uniformed Dollywood Hosts or Security personnel to your child and encourage him/her to seek help from this individual if lost. May 6, 2021. After your day on park, should you need minor assistance with your vehicle, call 865.428.9463 for Dollywoods Courtesy Vehicle Assistance. No one was even trying to social distance and many, MANY could not be bothered to where a mask, even when the temperature made wearing one comfortable. During the colder months, closures are based on temperature. To determine which rides are suitable for your child, please visit Dollywoods Centralized Measuring station located between the Ride Accessibility Center and Rental Services on Showstreet. Unescorted children will not be admitted to Dollywood. Final counts on reservations that include Dolly Parton's Stampede/Pirates Voyage tickets as well as reserved/catered group meals are due 2 weeks in advance. This will take you to the Passes page within your account where you can link passes, buy new passes, or renew your existing passes. Go to the Season Passes page on dollywood.com. Weapons are not allowed on the premises, including knives with blades longer than 3 1/2 inches. Tickets will be confiscated if altered in any way. Dollywood is making the changes as the Sevier County, Tenn., mask mandate is set to expire on Thursday, accordingto WBIR. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Changes to season passes. To help struggling taxpayers affected by the COVID-19 pandemic, the IRS issued Notice 2022-36 PDF, which provides penalty relief to most people and businesses who file certain 2019 or 2020 returns late.The IRS is also taking an additional step to help those who paid these penalties already. Preferred Parking is available at both Dollywood and Dollywood's Splash Country for an additional charge. Please contact us at (888) 428-6789 if you need to cancel your reservation. By David Angotti - June 15th, 2020. Visit the link below to learn more about our award-winning festivals and events. Dollywood is in Pigeon Forge, just 25 miles from the Great Smoky Mountains National Park, and many of its attractions draw from the region's rich heritage. In the fall, you might consider weekdays. Lost and Found opens one hour after park opening and closes when all guests are out of the park. THIS DOCUMENT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AS WELL AS CONDITIONS, LIMITATIONS, AND EXCLUSIONS THAT MIGHT APPLY TO YOU. They are closed on Tuesday and Thursday and not sure how staffed the call center will be those days. Please contact us at (888) 428-6789 to make changes to your group reservation. 2700 Dollywood Parks Blvd.Pigeon Forge, TN 378631-800-DOLLYWOOD, 2525 DreamMore WayPigeon Forge, TN 37863Reservations: 1-800-DOLLYWOOD (Option 2)Resort Front Desk: 865-365-1900. Most of the staff also returned to the park to resume their previous roles and some new ones . According to the company's website, on April 12, masks were made . DO NOT enter into any restricted areas including ride perimeters and designated employee areas. Rain checks will be valid for one-day admission on any operating day in the current operating season. Staying well hydrated is an important part of a fun day, so we offer complimentary cups of water at all park food outlets, all you have to do is ask. Subscribe to our newsletter, special offers and promotional emails. If you have received an email or phone call from our team regarding entitlements in your online account, you will find those entitlements under your order History within your online account. I will not go back to Dollywood this year I wasted my money on a season pass They refuse to refund my money.You can not enjoy the park when all the shows are closed and most of the restaurants are closed. Reservations consisting of park admission tickets and cash value meal vouchers only may be made up until the day of your visit. Please call 865-428-9553 or see our Auditions page for more information. Part of the park's draw is its picturesque setting. With aMy Dollywood Account,you will be able to easily access your Season Pass and perks like Bring-A-Friend tickets plus exclusive discounts and speedy renewal. Apologies for this! For owners who really want to pamper their pooch, four cottages are available, or smaller kennels are available. We offer both Regular and Unlimited TimeSaver options. A good refund or return policy can help protect your company and win your customers' trust, but making sure your language is clear and concise is extremely important. Dollywood: What Covid-19? Please call us at (888) 428-6789 for more information. Dollywood's Splash CountryIf you lost an item at Dollywoods Splash Country, please visit thisLost and Found Pageto file a lost item claim. . Ticket info. When you visit the park, stop by the Ride Accessibility Center adjacent to the Dollywood Emporium and a Ride Accessibility Host will be able to assist you. Our family went to Dollywood the first weekend in October for their Harvest festival. All linked passes in your account will be evaluated for renewal. Dollywood and Dollywood's Splash Country offer a variety of options for Guests who must make nutritional needs considerations. After adding to cart, you will be asked for your email address for yourMy Dollywood Account. Reservations including reserved group meals and Dolly Parton's Stampede/Pirates Voyage combos must be paid 2 weeks in advance. Joey Buck, park chaplain for 12 years, said Sunday services at the . Tripadvisor performs checks on reviews. Excessively torn clothing is not permitted. With the new "reservation" system in place, I am a bit worried about locking in a reservation early enough to actually get in without knowing what . Follow instructions from employees regarding operations and procedures. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. On every ride there were multiple people standing in line who did not follow the policy. We have all-day lockers available for your convenience at the Front Gate for only $15 for the day.We also have Floating Lockers available throughout the park. Current discount promotions can be found on ourSpecial Offerspage. Simple click/tap the order for $0.00 Amount to get to your added entitlement(s). Children 12 years old and younger must be accompanied by a chaperone 16 years old or older. Youll receive a card indicating the time your item(s) will be ready. Masks will still be required in indoor areas. Review tags are currently only available for English language reviews. We will contact you through email with return options if your item is recovered. American Express, Visa, Mastercard and Discover. Updated as of July 25, 2022. Illegal drugs of any kind (including prescription drugs not properly prescribed by a health professional). The music is fantastic, the weather is perfect, and the halloween decorations and pumpkins are the best! Click herefor a complete listing of rides available to TimeSaver H2O users. Updated: 2:27 PM EDT May 18, 2020. A portion of our ECV fleet is available for online reservations each day, and payment is required in advance. Show schedules are typically published no later than two weeks in advance, but are still subject to change. Good Question . Dollywood is granting those on a case by case . This is the first time that . Clothing which, by nature and design, exposes excessive portions of the skin including but not limited to nipples or buttocks that may be viewed as inappropriate in a family environment are not permitted. Please note that changes may occur at any time, based on available public health information.