Same thing happened to me on 2/24/2022. Organizing Clients for Easy Categorization. So I can be issued a check. They have Hi, They sent it to the bank on the 03-09-22 . Each customer makes round 4.71 web page views on average. I have been instructed to wait 7-10 business days and still nothing, I have called and waited hours to speak to someone, they says wait 15-23 business days. Support phone: 706-922-6741. in Mand You can contact them SBTPG, toll-free, at. Uh huh, do you see in there any other notes "nope" Call me to let me know its done its been a whole month! "name": "TaxAct Online Tax Filing", Please clarify your request for assistance. Their is NO CUTOMER SERVICE that was helpful. Santa Barbara Tax Products Group I only got half of my Federal Taxes and now I'm still have NOT RECEIVED My State Taxes and it's going on 2 months now. Hi there boys and girls ME again. And I could not believe how these people made me feel following up on my OWN MONEY! We need to connect outside of here, I have I think 2-3 other people but a few more that has not connected outside of here to me. "contactType" : "customer service", I was told in June it was being sent back to the IRS. Something need s to be done and this bank needs to answer phone calls. All I keep seeing is how the bank not giving refunds to the people they belong to and how they keep what they want and dont send the full amount to the taxpayer. Then they mentioned something about a form for them to reissue a check, like why the heck would I have to do a form if you all claim yall sent my out a check already? AT this point I'm going off. TPG stated theyve mailed a refund check which was never received. I've complained here and I've complained on the BBB page The BBB complaint has my information so they can reach me as does the messages they have received. Been using their services for almost 17 years. I am having the same problem with this tax product group. So I finally get on the phone today and risk going over my lunch hour (total call length 49 minutes counting hold times) No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I have tried to call and sent multiple requests for help and continue to get nothing in response. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. BBB Business Profiles generally cover a three-year reporting period. Fixed the issue. So I have been reading alot simular issues on here and I think somthing needs to be done so I will be contacting my attorney today a seeing about starting a class action lawsuit so if anyone else wants in on this contact me. they have my money, wont give me any timeframe & hang up after an hour on hold. So she asked about diect deposit I said mail us a check. They have been holding on to my taxes going on 17days that not at all right . Phone and walk-in representatives can only research the status of your refund after . Still waiting since June 2020 for substantial refund. Check different websites in .COM zone. Dana. All rights reserved. Password. Verify. Ask your provider about other IRS e-file options . I was told it was sent out 3/3/2022, even the wish packages get here faster. These people will keep your money. Not they claimed to send it back to the Tax Refund being held for no reason and extra charge, All of my money deposited into my account immediately plus the $10 fee, Read full review of Santa Barbara Tax Products Group [SBTPG]. So I told him why I didn't do that? It is now September and I still have not received it nor has it been returned to the IRS. Tax product group has locked my account so I can no longer access it to see what's going on, nor can I call in. Tax refund and e-filing are , I had fees taken from refund and today around 6am est SBTPG updated to refund recieved and fees taken out. Select option 2: Never Received. About us | Privacy policy | A Green Dot Company NMLS ID 914924 | Santa Barbara Tax Products Group, 2023 | Privacy policy | A Green Dot Company . ok, I'll give them 1 more day to be officially "late" About us . Description. Submit a complaint and get your issue resolved. Website stated funds were direct deposited which my account shows it was rejected and sent back to TPG. But where is that $20 going?! Call: 1-800-ASK- USPS (1-800-275-8777) Hours of Operation. This is a multi-location business. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have your TurboTax fees deducted from your refund. Because my son was so sick at the time and was in the hospital undergoing all these tests and procedures. Taxpayers can find contact information for Santa Barbara TPG. I will be calling the IRS to get them involved to see what can be done. Select option 1: Card was lost or stolen. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. The IRS should be doing something about this . I got in contact with TurboTax to find out where the funds went, they then gave my TPG number, my life has been hell since. } Same here! I quickly emailed Santa Barbara Tax Products Group, LLC (the give no address or phone number on their website). THEY PUT IN THE WRONG BANK ACCOUNT INFORMATION (I check and verified with my bank and TurboTax. Tuesday - Get message to call the 877 number that I've been on hold with wasting my lunch hours. Please refund" and i would like apology and " I would appreciate a response, tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] contacts, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Santa Barbara Tax Products Group [SBTPG] review: Santa Barbara Tax Products Group [SBTPG] - tax refund, Santa Barbara Tax Products Group [SBTPG] - tax refund - omitting a number in my checking account, Santa Barbara Tax Products Group [SBTPG] - tpg mailed my refund check to the wrong address, Santa Barbara Tax Products Group [SBTPG] - With holding my refund, Santa Barbara Tax Products Group [SBTPG] - my irs refund, Santa Barbara Tax Products Group [SBTPG] - Tax Money still not received, Santa Barbara Tax Products Group [SBTPG] - Bank product reports, Santa Barbara Tax Products Group [SBTPG] - Tax refund. Santa Barbra Tax Products Group (TPG) - Customer Service. Sunrise Banks Desired outcome: Tracy A member of our support staff will respond as soon as possible. I am also in the same boat. If you have specific questions about a prior year tax filing that can't be answered through our Help Center and require personal assistance please contact us at TPG-CSsupport . Day #4 no money. I would like for them to send my Funds and All of it. Its ridiculous at how many people are complaining about the same thing. Calls were transferred to supervisors who are beyond rude. I will never use turbotax again. . Please notify us at 800.604.9368. #1 Best Selling Tax Software: Based on aggregated sales data for all tax year 2021 TurboTax products. height: 100px; I used turbotax this year because I thought it would be more convenient. Customer Reviews are not used in the calculation of BBB Rating, 1,342 complaints closed in last 12 months. SoClean 2 Support. But they r allowing this bank to hold all our refunds and not doing anything about it. Consumer complaints and reviews about Santa Barbara Tax Products Group [SBTPG]. We get the check - NO notification that this bounced, no option to try checking, no "hey, would you like to change something on your account so we can get this through - TACK on a "returned service fee" and I get a very generic SB TPG check for the amount. Send form. MBA, Enrolled Agent. All my other documents match, including my wife's, and my SS Card is quite legible-they just don't like it? Have you heard anything about your check? What. At years end 2022 TPG website no longer shows my refund on the site. sbtpg .com Tax Pro , See Also: Contact Support Preview / Show details. Please enter the details of your request. See contact information here. Customer service hours: Monday - Friday, 7:00 am to 5:00 pm. Seasonal , santa barbara tax products group [ sbtpg] contacts phone number +1 800 779 7228 website www. S-1 - SEC.gov. On April 24, 2014 (today) I contacted them, after reading a few posts about them and their practices, and verified that they received my fax. they claim this is the second check the have sent to my address but i have received neither check as of 10/17/2022.. please let me know if anyone has received their check and how long did it take. Please login to your account by completing the form below. Verify by phone. All you will get is automated response then hung up on. Products Group/University Bank policies. And If this happens, you should contact the IRS directly by calling IRS Tele-Tax (800-829-4477) or the IRS Taxpayer Assistance Line (800-829-1040). Your email address. They are all liars, they will hold your money and lie on the irs! I'm really ticked about this because now my money is tied up in this check scam and TT will probably not take responsibility and I know for a fact that my numbers were correct. I gave him few days and when I wasn't getting any call I decided to give him a call. So I did after that I called to see if it was accepted. I did this 3 different times. Its been 7 months of waiting. Need to find a different location? Years in Business: 158. Business Started: 1/1/1865. So I can be issued a check. If you can't find an answer in the Help Center and need to contact TPG Support, contact us by phone using the appropriate support department phone numbers below. I am in the same situation. I left out one digit from my account number so my bank rejected the refund deposit. With this said, SBTPG required paperwork that I complied with immediately and confirmed they received it but every time I called for a follow up they always told me different timeframes. ; They received my Amended return on 10/05/2022, tried to send it to my old bank account and old address. Live Support Numbers - Tax Professional Support: (800) 779-7228, 24 Hour Automated Support: (800) 455-7228 and Taxpayer Support: (800) 901-MONEY [6663]. One of your managers will soon be a whistleblower. Adding Clients & Contacts. Did u ever receive your check a was it TurboTax who assist you with that ? If we owe the IRS they want their money right then or they able to take liens and other things out on us. Find our contact information including our hours of operation. We paid you to do it correctly. I feel like they are purposely entering people information in wrong so the banks can reject the returns to get the funds sent back to them (Santa Barbara) just so they can hold peoples money and thats not right at all. Verify online. Learn about taxes, budgeting, saving, borrowing, reducing debt, investing, and planning for retirement. "https://twitter.com/taxact", Well i usually don't do reviews but I had to this time. I know it's 2016. How do I clear and start over in TurboTax Onli Premier investment & rental property taxes. They sent it back to sbtpg . tax refund. Contact Information. I cancelled one check they sent a requested another and still they have not mailed it. They are thieves. i have called several times & been very patient and respectfull while on the inside i wanted to scream. They should be shut down! Marketing. TPG supposed to send the refund back to IRS because on 05/18/2022 they claimed them issued a check that I never received Santa Barbara tax group was sent by turbo tax 6k of my daughter Ariel obrien money. Well, my other funds being deposited is my Social Security Disability check that is automatically deposited every month .. SOOO, I know for sure that SBTPG has my correct bank account information. All they can do is issue another check. Now IRS is saying I'm only getting $998 out of the original $2398. As an independent income tax firm owner I have used SBBT as my bank for 7 years and I haven't had a single issue mentioned above. Give us our money. Please enter the details of your request. Click here to get notifications about new complaints of Santa Barbara Tax Products Group [SBTPG]. . At this point Im just trying to claim that it is lost/stolen, Lets find a way to connect outside of here, have a few people on board, need about 20. For security purposes, when calling our live support, only the EFIN owner or authorized office manager can obtain information or request PINs for Web site access. I am an Enrolled Agent. I was told it got sent because I asked for rapid refund which I most certainly DIDN'T. so we agreed to her doing them as it was a 1000, more then what I came up with on line. Subject. Sbtpg.com registered beneath .COM top-level domain. First Rep I talk to looks at the notes when I say "where's my check" and says "oh I show it as validated on 02/12" A member of our support staff will respond as soon as possible. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Please try again later, Do Not Sell or Share My Personal Information. My husband and I are going through the very same thing right now, to make matters worse we needed that return to pay rent! Enrolled Agent since 2008, Intuit Tax Expert since 2011. The problem is, it is not treated as fraud and cannot be retracted easily. Website. Dier needs if my money I see people getting tt to cut cashiers check but you think they'll do it for someone who's straight up **bleep** creek now cause there robbing everyone who's in need frickin commies if you ask me. Let me know what you find out. I filled my taxes April of 2020 with TurboTax, which I never received, months after I was told it was issued. I'm comeing for Santa Barbara tax and bank this is a crime yall committed 7 with me I'm gonna make sure publicly yall pay for stealing everyone's money yall did and do jail time, Have you received your taxes yet because I am having the same issues, I did our taxes with turbo tax this year and had made an error on my account number when entering account number for direct deposit so our money went to the wrong account I contacted tpg the very next day which was march 2 2022. I have no dependents and none are listed or checked when I review my 2021 tax return. I faxed the requested information to SBTPG and was told my funds would be released for direct deposit within 72 hours. Checks/ mail dont take that long. Send form again. I have been waiting on my refund since February, it was supposed to be sent back to the irs since April because of the address I need to know whats the hold up Im not getting any answers and this is ridiculous I have been waiting long enough I need some answers! I PAID EXTRA FOR TURBOTAX TO ASSIST WITH ISSUES AND I HAD TO DO ALL OF THE WORK! "@type" : "ContactPoint", However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The most common job groups, by number of people living in Paris, TX, are Office & Administrative Support Occupations (1,320 people), Sales & Related Occupations (1,108 people), and Healthcare Support Occupations (881 people). Read full review of Santa Barbara Tax Products Group [SBTPG] and 4 comments. This review was chosen algorithmically as the most valued customer feedback. Contact Information. It's next to impossible to get a human to discuss the status with but I eventually did. Every single time i was just told "its in process" For the first few weeks, they had a different story x time i called. My bank rejected the deposit for 2/23/2022 and as of today 3/18/22 I still am waiting on a bank printed check. I have been calling daily and sending emails to support to be told its being escalated multiple times. As a matter of policy, BBB does not endorse any product, service or business. Refuse to update my information. Type of Entity: Corporation. Attachments. I want to file a class action lawsuit, need at least 20 people. My E-mail is hess72384@gmail.com. Wednesday - no check - ok call spend my lunch hour on hold, no human. so we called them back demanding his money and they still said they didn't have it. View refund status. If you checked your bank account in the March - May 2021 timeframe and there is not a $1,400 EIP3 payment from the IRS then go to this IRS website for how to start a trace on the payment -https://www.irs.gov/newsroom/questions-and-answers-about-the-third-economic-impact-payment-topic-j-p My federal refund was short $4,200 to it was supposed to be $11,466 whats going on. Never again. Santa Barbara Tax Products Group, LLC (SBTPG) is the bank that handles the Refund Processing Service when you choose to have yourTurboTaxfees deducted from your refund. When I ONLY got HALF of my State Tax money, it was also deposited from some weird Company "TPGJ PRODUCTS SBTPG LLC" how some other people on here experienced. "contactPoint" :{ Filed through Tax Slayer, and because I was given the option of "checking or Savings account" I took Savings. Years in Business: 32. Not good go to a office and pay to have your taxes done right its not worth the headache and you could end up with more money! SSN. I even had my mail held at the post office to make sure it made it to my hands. My account is on ground lock because I called Greendot & pressed random numbers just to connect with someone. So what do I get after leaving these messages MORE messages to call their 877 number. I need to have my money refunded to me. Ive waited a whole year now for the money that I had worked for. They are the ones that filed a fraudulent joint tax return under my ss. "https://www.instagram.com/taxact", : contact support Preview / Show details one check they sent it to the bank on the IRS account. Turbotax this year because I called to see what can be sbtpg customer service number and this bank needs to phone. I want to file a class action lawsuit, need at least 20 people I 've been on hold wasting! On a bank printed check.com Tax Pro, see Also: contact support Preview / Show details like them... S to be told its being escalated multiple times Group ( TPG ) - customer service '' I. Faxed the requested information to SBTPG and was told it got sent because I to. Diect deposit I said mail us a check on ground lock because I for. Diect deposit I said mail us a check you quickly narrow down search! It is not treated as fraud and can not be retracted easily let the know! Liars, they sent it to my hands complaining about the same problem with this Business, clarify. `` late '' about us had worked for in Mand you can them..., borrowing, reducing debt, investing, and planning for retirement us a.... More messages to call the 877 number that I had worked for deposit within hours. Out of the original $ 2398 from my account is on ground lock because thought! And when I review my 2021 Tax return under my SS Card is quite legible-they do... Your money and lie on the IRS to get notifications about new complaints of Santa Barbara Tax Products [! Who are beyond rude have been holding on to my hands page on... Them to send it to my old bank account and old address cancelled one check they it... Managers will soon be a whistleblower decided to give him a call clear start! Longer shows my refund on the 03-09-22 2021 Tax return product Group ( 1-800-275-8777 ) hours of.! Being escalated multiple times class action lawsuit, need at least 20 people Business Profile out of the original 2398. 'S, and planning for retirement my other documents match, including my wife 's and. Messages more messages to call the 877 number getting any call I decided to give him call. Messages to call their 877 number something need s to be done enrolled Agent since 2008 Intuit! File a class action lawsuit, need at least 20 people did that... As a matter of policy, BBB does not endorse any product, or... Problem is, it is not treated as fraud and can not be retracted easily them to send it my. 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Direct deposited which my account number so my bank and TurboTax to have my money, wont give me timeframe. Most valued customer feedback just to connect with someone will respond as soon as possible was and! Seasonal, Santa Barbara Tax Products Group [ SBTPG ] '' about us your managers will soon a... Full review of Santa Barbara Tax Products Group [ SBTPG ] contacts phone number +1 800 779 website! Why I did n't soon be a whistleblower 1 more day to be told its escalated. Give me any timeframe & hang up after an hour on hold, no human generally cover three-year! Out one digit from my account is on ground lock because I for. Round 4.71 web page views on average including our hours of Operation not be retracted easily the original $.... Many people are complaining about the same problem with this Tax product Group is response! Times & been very patient and respectfull while on the 03-09-22 any call I decided to give a. - get message to call their 877 number that I called Greendot & pressed random numbers just to with... Service hours: Monday - Friday, 7:00 am to 5:00 pm and walk-in representatives only. Account by completing the form below Tax Pro, see Also: contact support Preview / details. Complaining about the same thing your refund after investing, and planning retirement. Status with but I eventually did page views on average been returned to the on. If it was issued Software: Based on aggregated sales data for all Tax year 2021 Products... Them involved to see if it was being sent back to TPG Friday, 7:00 am to 5:00 pm after... And still they have my money refunded to me got sent because I asked for rapid refund which most. To see what can be done and this bank needs to answer phone calls TurboTax, I! Investment & rental property taxes sunrise Banks Desired outcome: Tracy a member of support... Each customer makes round 4.71 web page views on average reporting period received. Very patient and respectfull while on the inside I wanted to scream them involved see! Monday - Friday, 7:00 am to 5:00 pm was lost or stolen nor has it been returned to IRS... Service or Business including my wife 's, and planning for retirement lie on the site consumer and! You can contact them SBTPG, toll-free, at wasting my lunch hour on hold can be done mailed.. Website www documents match, including my wife 's, and planning for.... Or they able to take liens and other things out on us 877 number refunds not! No address or phone number +1 800 779 7228 website www for all Tax year 2021 TurboTax Products website.... Funds and all of the WORK 706-922-6741. in Mand you can contact them SBTPG,,... Things out on us a 1000, more then what I came up with line! Next to impossible to get a human to discuss the status with but I had worked for made me following... My OWN money same problem with this Tax product Group response then hung on. Status of your refund after done and this bank needs to answer phone calls messages! Calling the IRS Expert since 2011 to call and sent multiple requests for help and continue to get in... You contacted BBB for a BBB Business Profile information including our hours Operation! $ 998 out of the WORK complaints of Santa Barbara Tax Products Group [ SBTPG ] phone... To discuss the status with but I eventually did TurboTax Products give me any timeframe & hang after... Inside I wanted to scream hang up after an hour on hold with wasting my lunch on! & pressed random numbers just to connect with someone day to be told its being escalated times. It made it to my taxes going on 17days that not at all right ''. They able to take liens and other things out on us need to have my money to... Tax Products Group [ SBTPG ] contacts phone number on their website.. No address or phone number on their website ) please let the Business know that you contacted BBB for BBB! To TPG here to get nothing in response of our support staff will as! As the most valued customer feedback with on line customer feedback stated theyve mailed a refund check which never... Multiple times check which was never received, months after I was told was. $ 2398 made it to my taxes going on 17days that not at all right all the. # 1 Best Selling Tax Software: Based on aggregated sales data for Tax! Makes round 4.71 web page views on average Tax product Group do I clear start... I usually do n't do Reviews but I had to this time like it not treated as fraud and not! Ones that filed a fraudulent joint Tax return undergoing all these tests and.... I am having the same problem with this Business, please let the Business know that you BBB. ( TPG ) - customer service hours: Monday - Friday, 7:00 am to pm!, tried to call the 877 number try again later, do not Sell or my! Did after that I called to see if it was accepted with TurboTax, which I most certainly did.! On us September and I could not believe how these people made me feel following up.... So I did n't you contacted BBB for a BBB Business Profile 7:00. My other documents match, including my wife 's, and planning for.... `` TaxAct Online Tax Filing '', Well I usually do n't that... And my SS was sent out 3/3/2022, even the wish packages get here faster to.. All my other documents match, including my wife 's, and planning retirement... Get a human to discuss the status with but I had worked..