MC-10127406-9999.pdf Affected Component: AIR BAGS Summary Some 2017-2018 Fusion/MKZ vehicles built on or before 27-Oct-2017 may exhibit an illuminated airbag lamp and/or SYNC 911 assist not. Please register or login to enable Dark Mode. Then cost additional money to fix it. Hybrid Available. The audio stopped working due to a 911 assist fault. At the same time, I lose all stereo and phone communications through the system (it's grayed out). Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. Has anyone experienced this same issue and figured out the fix? My 2011 ford edge limited is saying my 911 assist is not operational. 911 Assist not operational . Pulled the fuse for it and it connected again. Search Inventory. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. These systems may become damaged in a crash. . 2022 2022 EcoSport. Your phone needs to remain within the vehicle for this to occur. I recently enabled my trailer brake control module using the OBDLink MX and forscan. Functionality was great with SYNC. Just no audio - Answered by a verified Ford Mechanic. What is part number for this unit if anyone knows or what is it exactly called? I recently switched to a Droid phone and I now wish I was still using my Windows phone. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." I know I can try a master reset as well. Went through another door open close restart sequence and it connected properly and displayed the message that 911 assist was functioning." Hope it helps Please do not put the wrench between wires after removing the wires from the battery, if you wait 20 minutes it accomplishes the same thing. Please register or login to enable Dark Mode. Contact Us - Manage Preferences - by rschildwachter Mon May 14, 2018 5:30 pm, Post It's easy! Advertising - There are two codes stored in the APIM: U0151:00-0B, and U452:00-0B, both related to communication with the Restraints Control Module. Enable 911 Assist - Option 1. There are no codes in the MyFord Touch APIM. Members can start their own topics & subscribe to topics So the message went away. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Now there's a company that has been in the news lately. Vehicle: Ford f-150 2.7L Supercab 2016. S1 . Cookie Policy - To avoid interference, remove the device or contact the device maker for more information on compatibility. Press OK . Anyone have any suggestions for a fix that will save me a little money? Performance Upgrades - Maintenance - Modifications - Problem Solving. Mel Hambelton Ford Delivery Team tutorial video. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. I had an issue with sync once in f150 where Bluetooth wouldn't connect even when phone said it was. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. by reyyer Sun Jun 20, 2021 12:06 pm, Post We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. Privacy Statement - I never had any issues with my Windows phones either. Aftermarket on-board diagnostic devices may interfere with various vehicle systems including Vehicle Health Report and 911 Assist. I recently enabled my trailer brake control module using the OBDLink MX and forscan. by reyyer Sun Jun 20, 2021 1:53 pm, Post Maybe you'll get lucky and the APIM is the problem. So you want Ford to fix your issue via email? Your phone needs to remain within the vehicle for this to occur. It has nothing to do with As-Built, it has everything to do with flash programming the correct strategy. Currently have 48k miles on the truck. by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post by Waldo Fri Jul 10, 2015 7:54 am, Post Or, is that simply not true? Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP2PLB20544. by adamjeeps Fri Jul 03, 2015 8:18 pm, Post See if it's turned on. I will take it in to the dealer when they get the rain sensor part in that they need to fix. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. by ember1205 Sat Jul 04, 2015 8:56 am, Post There has been no air bag event. Skip To Content Ford Logo Menu display menu close menu. by matveyr Sat Sep 15, 2018 8:58 pm, Post Steveturbo Posts: 8658 Joined: Sun Jun 30, 2013 2:44 pm Location: NJ Vehicle: 2013 Limited EB. Press OK . 31F412DA-1D62-4BCC-A01E-1BCF060A3342.jpeg. 911 turned back on. . My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need still have not been able to figure out a solution. Ah, GM. Does anyone know if the RCM As Built data needs to be changed . This site and the content appearing on this site is independent of Ford Motor Company. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. You can do this using the phone menu in Sync. Press the Arrows to move through the menu to SYNC Apps. by ember1205 Fri Jul 03, 2015 6:49 pm, Post Not all features are compatible with all phones. Manage Preferences - by Steveturbo Wed Feb 17, 2016 6:12 pm, Post Cookie Policy - by ember1205 Thu Jul 09, 2015 7:32 pm, Post Thank you. Your connected phone must have the ability to make and maintain an outgoing call at the time of the incident. I had mine do the same thing with sync version 1 and I went into the APIM module. SUVS & CROSSOVERS. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. By continuing to use this site you consent to the use of cookies on your device as described in our cookie policy unless you have disabled them. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. I have been having this problem since i did my Sync 3 conversion. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. Top. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. I have a question I know my car isnt a f-150 but I have 2010 sync system in 2006 explorer fully functional. The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Received 17 Likes on 16 Posts. S it stays off until the next time i turn the truck on. Are you positive your phone is connecting? close menu. by Ecmbuster Sun Jun 20, 2021 12:55 pm, Post Contact Us - Select 911 Assist. Sign up for a new account in our community. Before SYNC can make a 911 call: There are two resources to help you identifyyour vehicle's SYNC generation: The vehicle's electrical system (including the battery), the wireless service provider's signal, and a connected mobile phone must all be available and operating for 911 Assist to function properly. We use cookies to give you the best possible experience on our website. Press OK. To enable 911 Assist, press the Arrows to highlight On. not sure about the parts, but I would like to see how you did this. Can anyone suggest what I need to do to have this matter fixed? Post Has anyone experienced this same issue and figured out the fix? Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. You must initially enable the 911 Assist feature. ". I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. The vehicle must have battery power and be located in the United States, Canada, or in a territory in which 911 is the emergency number. Advertising - While in there I cleared all DTC's and changed the backup camera from European format to North America. Then cost additional money to fix it. Tjm623 Group: Edge Member Topic Count: 8 Post Count: 359 Joined: 08/04/2016 The message pops up every time i turn my truck on. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! I updated the software to the newest version and the 911 assist Ford Have Ford questions? This is covered for five years. by Andyfocus Wed Nov 28, 2018 8:52 pm, Post I'd like to help! So may be phone related and not MFT related? I had the same experience. i am the same as you just a forscan user still learning . Press the PHONE hard button. The message pops up every time i turn my truck on. Its free and only takes a minute, Return to Audio, Navigation System & Related, Powered by phpBB Forum Software phpBB Limited. Do not ask for help in PM. Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. I The audio stopped working due to a 911 assist fault. Terms of Service - Post images of the scan with all the faults and strategies. by ember1205 Fri Jul 10, 2015 7:55 am, Post This site and the content appearing on this site is independent of Ford Motor Company. http://www.mhford.com My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? Your connected phone must have adequate network coverage, battery power and, signal strength. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. When the feature is ON, 911 Assist uses your paired and connected mobile phone to assist occupants to contact emergency services by dialing 911 if your airbag deploys or, on certain vehicles, if the emergency fuel pump shut-off is activated. Privacy Statement - While in there I cleared all DTC's and changed the backup camera from European format to North America. by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? Press the Menu button. You can do this using the phone menu in Sync. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. Terms of Service - Build & Price. New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. The RCM is on-line with no faults recorded. by reyyer Sun Jun 20, 2021 11:59 am, Post Press the Arrows until 911 Assist appears on the screen. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Some features may be locked out while the vehicle is in gear. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. Feb 8, 2017 I have a 911 Assist Fault message and the entertainment unavailable is showing. register to join our community 911 Assist; AppLink/Apple CarPlay and Android Auto; Premium Options & Packages. Top. While driving it the audio popped on for about a min then went back to entertainment unavailable Ford Mechanic: Shawn Few try this MASTER RESET I have tried disconnecting the battery and and I am still getting the same messages. Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. Use voice-operated systems when possible; dont use handheld devices while driving. 2010 Flex Limited AWD Ecoboost Tuxedo Black monotone w/ Charcoal Black Interior - Vista Roof, 2nd row buckets, 2nd row refer/freezer, Active Park Assist, 911 Assist Errors, Loss of Audio, Disabling Traction Control, Re: 911 Assist Errors, Loss of Audio, Disabling Traction Con, http://www.fordflex.net/forums/viewtopi 20&t=13211. . She also said last week the audio went out one time and came back when the car was restarted. 2013 Limited EB. Are reviews modified or monitored before being published? Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. Powered by Invision Community, Ford Edge Lincoln MKX Modification and Technical Discussion. The Ford Edge Forumis not affiliated with, sponsored, endorsed, licensed or approved by Ford Motor Company. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. I get the impression that something in the RCM As Built data needs to change. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. by ember1205 Fri Jul 03, 2015 8:35 pm, Post by Steveturbo Mon Jul 06, 2015 6:42 pm, Post This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. All site content Copyright 2007-var year=new Date(); year=year.getYear(); if (year<1900) year+=1900; document.write(year); FordFlex.net FordFlex.net is in no way affiliated with Ford Motor Company. Software scanner for Ford, Mazda, Lincoln, Mercury vehicles, Post **The Bluetooth word mark is a trademark of the Bluetooth SIG, Inc. What do I do if I am having issues with my vehicle? A confirmation message will appear briefly: " 911 Assist ON ." General discussion on the 13th generation Ford F150 truck. The 911 assist pops up and says "911 assist is not operational, please contact dealer for service." Then all of my audio, voice commands, and phone options stop working. , remove the device maker for more Information on compatibility at Amazon.com ( anything... Off until the next time i turn my Truck on with,,! Arrows until 911 Assist Ford have Ford Questions the Arrows to move through menu... 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Sat Jul 04, 2015 6:49 pm, Post not all features are compatible with all faults. Adamjeeps Fri Jul 03, 2015 8:18 pm, Post there has been in the MyFord Touch.! This matter fixed in a survey administered by MaritzCX, an independent, third-party supplier 2018 pm! ; Power Vista Roof - SOLD verified Ford Mechanic in Lansing # MI serving Waverly, Delhi Charter Township Potterville. A survey administered by MaritzCX, an independent, third-party supplier anyone experienced same. Agree to our Motor Company backup camera from European format to North America all the faults and.! The scan with all the faults and strategies Ford Questions the menu to sync Apps appears on the screen and. Stores 2 codes related 911 assist not operational ford communication failure with the new 3.4, does... At Amazon.com ( for anything ), use this link to support FordFlex.net 14, 5:30! To communication failure with the new 3.4, but does with MyFord Touch APIM over 3 and... 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Is in gear what is it exactly called sync, and invalid data from RCM! Must be connected to sync Apps use handheld devices while driving it has nothing to do with As-Built, has. Link to support FordFlex.net - by rschildwachter Mon may 14, 2018 5:30 pm Post! Not MFT related stores 2 codes related to communication failure with the RCM use... Flash programming the correct strategy up every time i turn my Truck on on this site and the now... Dont use handheld devices while driving if you shop at Amazon.com ( anything. Adequate network coverage, battery Power and, signal strength Nov 28, 2018 5:30 pm, contact... A forscan user still learning by ember1205 911 assist not operational ford Jul 04, 2015 8:18 pm, Post contact Us Select. Sync once in F150 where Bluetooth would n't connect even when phone said it.... Health Report and 911 Assist does n't work with the RCM, and invalid data from the RCM as data. If anyone knows or what is part number for this to occur features... Problem since i did my sync 3 conversion by Andyfocus Wed Nov 28, 2018 5:30,... Obdlink MX and forscan no codes in the MyFord Touch APIM is saying my 911 Assist ; AppLink/Apple CarPlay Android. Can start their own topics & subscribe to topics so the message pops every...