All DoorDash needs to do is acquire a customer and keep them on the platform beyond year 1. while also balancing the dynamics of a three-sided marketplace. And that segment happened to come with some interesting economics: Maybe that strategy was intentional, maybe they stumbled on it. Sign upfor our weekly, original newsletter that goes beyond the list, offering a closer look at CNBC Disruptor 50 companies before they go public, and founders like Andy who continue to innovate across every sector of the economy. Case Study 2. As does the entire DoorDash organization. The data set and the ability to run experiments at scale with that data becomes proprietary knowledge and a competitive advantage. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. We do a lot of research into which restaurants will resonate most with our customer base we look through local websites to get a sense of peoples restaurant habits in each neighborhood. You can unsubscribe from these emails at any time. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. The DoorDash operating model aka Flywheel connects at the point of the publication of the S-1 the three marketplace constituencies: Whats remarkable that this model has both network effects and economies of scale. Each city presents its own opportunities and challenges, but we generally start by going door to door, talking to merchants. We celebrate each others successes and learn from each others challenges.. I learned a lot about problem-solving and turning data into insights in those roles, but I wasnt responsible for any measurable business outcomes. I can provide detailed insights. I just interviewed a received an offer for DD strategy & ops.turned it down for something else but happy to answer questions! If there was a big initiative to grow order counts for tomorrow, what would you do to make it happen. So there you go. On a work level, this includes the targets that are set for me and the professional development that I seek. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. acquire more merchants, and empower them with more merchant services that help them grow their business. Their data platform is a growth engine that powers experimentation across the food delivery lifecycle ad images, menu presentation and pick-up time for Dashers by market, down to the single minute depending on weekday and time of the day. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. How can we solve it? This is where their technology platform comes into play. From the S-1: Im focused on balancing Dashers within the larger marketplace: making sure the right number of drivers are on the road to give every customer a positive experience. First off, Gross Margin grew from 23% in Q1 2019 to 53% in Q3 2020. Were there any challenging times when you felt like the company wasn't going to succeed? [] While it might seem small in isolation, our daily work be it on reducing delivery times, increasing efficiency, or improving personalization is about compounding incremental improvements that drive significant value over time. ************************************************************************************************1) What would providing excellent customer service mean to you in this role with Doordash?Answer Example:\"I fully understand that customers would be relying on me to provide fast and accurate service in this role with Doordash. Theres tremendous value in having fresh eyes on a problem. Try not to get overwhelmed or frustrated. Im excited because I see us making progress on all three fronts in the next year. In food delivery that could be how many orders did we sell yesterday? or which is the the most popular restaurant in Austin in July vs. December?, Over time, analytics teams collect more data points, incl. is a common use case for power users. DoorDash has gotten better at making consumers order more frequently earlier in their customer lifecycle the Marketplace GOV from each customer cohort has gone up year-over-year. You can best reach me on LinkedIn. They first identify an opportunity or get tasked to solve a business problem. What is the biggest gap between customer needs and our current offering? We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. For more detail on tech stack, latest project, people I recommend you head over to the DoorDash engineering blog for more. If the experiment proves successful, the idea may be considered to be productized. Probably a bit of both. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. Everyone wants to contribute the strongest strategies they can to improve our overall approach. Because of that granular understanding, you can now run tiny experiments for a very specific process (e.g. Will be grateful! We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. We think about growth in three ways: developing our core business, geographic expansion, and vertical growth. Referrals increase your chances of interviewing at DoorDash by 2x. Im also tracking growth and making sure we hit our numbers. But generally, we try to stick to our six- to eight-week plan. DoorDash spends between 7% (2017 Cohort) and 10% (2018 Cohort) of Marketplace GOV on customer acquistion in Year 1. Additionally, including research as the product or program evolves is also important to ensure that we are meeting the needs of our consumers and that we are innovating in new and competitive ways.. I love the excitement of a launch and the chance to have my hands on so many aspects of what makes our business run.. You might be sitting at the computer crafting growth strategy when youre called to do a delivery yourself. When greeting customers, I would show up with a smile on my face and always thank them for their business.\"2) At Doordash, we value organization. I applied and interviewed for DD strategy and operations role (was rejected in the last round). signed a deal with a national retailer, BevMo. We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. Listen as if youre wrong. That mindset allows us to work well both cross-functionally and within our own teams. One of the biggest levers for a profitable delivery business is driver dispatch which dasher is best suited to fulfill a delivery. make each market and order more efficient. The combination of regional experts and focus on each side of the business ensures that local marketplaces within the regions are growing and running smoothly. Everyone here is on the same team. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. Ive also learned to look at every conversation from the other side. Ive spent an entire day or week digging into data and thinking Ive found an answer, only to be proven wrong the moment its implemented. We've continued to set new records in orders across our platform and order value on our Marketplace, as order rates among new and existing customers continue to exceed pre-Covid averages. Each order on our local logistics platform provides a broad range of information that is analyzed by our machine learning algorithms to improve the quality and performance of our platform. At the heart of those plans is co-founder and CTO Andy Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, and international opportunity abounds. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. Thats a lot, in the range of 23x higher than what I see with other engineering organizations. As of September 30, 2020, DoorDash had over five million consumers on DashPass, meaning they generate $50M+ in monthly subscription revenue, without having delivered a single meal yet. My job is a combination of analyzing data to identify specific challenges within markets, and helping build and oversee solutions. Check out open roles or email Katie Frank at katief@doordash.com. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. I invest a significant amount of my time into my team since my success is their success. Listen as if youre wrong.. I thought my background gave me a good foundation for the role, and I knew they would offer the challenge I was looking for. A few buzzwords Kubernetes, Redis, Snowflake, Flink, Yarn, Kotlin, Aurora with everything running on Amazon AWS. CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? DoorDash Drive allows restaurants, grocers, and retailers to enable ecommerce fulfillment for their first-party experiences. The breakdown of each cost is shown on the checkout screen. Were also testing services like alcohol delivery; we just signed a deal with a national retailer, BevMo. Our managers understand were not going to make our money back in a day. Doordash interviews can vary in difficulty depending on the position you are applying for. Uber, Go to company page Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. So there was plenty of well-funded, existing competition. As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ Our leadership also understands that you dont always hit your targets. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. Someone outside of DoorDash might look at that trajectory and think that specializing has led to being pigeonholed, since I used to oversee all sides of the business and now I manage one. Shaving off minutes compounds across the whole fleet, raising income for Dashers and making DoorDash more efficient and profitable. As a Launcher, you need to be okay working independently, and learning to be with yourself and do your own thing. Ultimately, we are building a global logistics company thats what I came here to do. Im a Regional General Manager based out of our Midwest hub in Chicago. There may be growing pains, but it feels great to apply what youve learned and know youre doing things better this time around. At my previous company intermix.io, we pretty much had every delivery company under the sun as a customer at some point. For example, when the S&O team managing DashPass, DoorDashs subscription service, identified opportunities to offer additional benefits to subscribers, they modeled what the benefit structure should look like and ran operational tests (a quick way to test an idea that doesnt require meaningful engineering work). I think there are three distinct factors that make up for DoorDashs success: Its the 3rd factor that I think gets too little attribution data. About. I was drawn to apply at Doordash because of this. DoorDash Senior Associate Interview Questions | Glassdoor See All Photos DoorDash Engaged Employer Overview 12K Reviews 24K Jobs 7K Salaries 1.6K Interviews 716 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Senior Associate Interview Questions Updated Jan 17, 2023 Find Interviews To filter interviews, Sign In or Register. Can someone please share your interview experience? One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. I have a case study interview with doordash. Ive heard this repeated often: Speak as if youre right. Hey everyone. Our competition spends aggressively in some markets, and while were well-funded, we cant just throw money at a problem and hope it goes away. There was no researcher dedicated to this vertical. We dont waste our time being pissed off or bent out of shape, and there are no screaming matches. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. In LA, for example, we deal with a unique set of traffic and parking challenges, so were more focused on those issues here than we are in regions where traffic is light. Again, lets assume 8% for simpler math. In the early days of DoorDash, there were mainly three groups of people engineers, sales, and everything else. Activision Blizzard, Go to company page Theres a lot of flexibility as far as how quickly you transition and where you go next. Its rarely the same. You also need to think creatively and be willing to experiment. Are we adding new customers and, more importantly, are those customers coming back? With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. I have the same question, Iirc.,from many years ago, there were a lot of on the fly questions like, if we dropped you into a random city with no smart phone / computer etc and asked you to figure out how many couriers are working, how would you do it, where would you start your research, etc.. Why is wearing uniforms important for our couriers, and if our couriers are not following uniform rules, how would you check if couriers are wearing uniforms in the most efficient way and remedy the situation. At DoorDash, data is what drives the Get 1% better every day goal. And now that were in so many places, we have a better sense of where well be successful. Were determined to leave our mark. kick off marketing efforts to bring in customers. UX Research partnered with market research to understand the perceptions of DoorDashs expansion into the new categories, what value proposition we should use, key use cases and needs, etc. And in Japan, where a majority of Dashers complete deliveries by bike, vs. in a car, we may suggest different delivery routes, or offer different bags for carrying goods to their final destination. May 31, 2020 5 11. There are many other occasions where collaboration can happen. When these goals were introduced over a year ago, I had trouble hitting these goals on a day-to-day basis. Example of partnership: The S&O team was piloting pet product delivery in certain markets. Its a fixed amount that may grow with inflation, but thats it. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. Ideas weve tried and challenges were facing because of that granular understanding, you need to utilize a set menu-building! 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