It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. Stay current with special offers, news and destination-focused content. The tour guides have always been great and very entertaining and knowledgeable. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Help! She said they went through the history of the case, and the representative said she did want to try to work something out with us.. Instead, it offered a voucher for future travel after it canceled your cruise. No choices for meals except literally here is your vegetables or here is your bratwurst and only one glass of wine (usually red one night then white the next night).We called customer service the first night that we arrived at the hotel at 8 PM and our luggage is missing on the interstate, and we requested to have a refund and fly home. In all fairness, every other interaction for us at the Palace was great! If you have a consumer problem,please contact our team at Elliott Advocacy through this form. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? The same thing happened to the group getting on as we got off..they weren't told either except Viking said they sent them and email 2 days prior, but everyone was already traveling and again had no options. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . Like most cruise lines, Viking canceled all of its sailings during the pandemic. 5700 Canoga Ave #200, Woodland Hills, CA 91367-6569. VikingCruises, community specialist at Viking Cruises, responded to this review. Wheres my airline ticket refund from GotoGate? Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. so Viking Helvetia ship is wonderful. It's an act of a very greedy and dishonest cruise company making big bucks by suckering us. Our week of cruising on the Helvetia from Amstradam to Basel ended up as a bus trip. Risk-Free Guarantee Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. Offer Expires June 30, 2022. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. Full payment was required by the end of 2018 and was paid. <> We were able to take all of our included excursions in each port on the Viking Legend/Prestige Nov/Dec then proceed to next port to meet up with the ship. 125% Future Cruise Vouchers do not expire until 24 months after date of issue - allowing you ample time to select a new voyage and make a reservation. Fosse and her husband had initially booked a cruise for April 2020. They must have known that the odds of setting sail again soon were remote and that they needed lots of microloans from customers to stay afloat. nr. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. <> And i forgot to mention the six hour little boat ride from hell. We're saddened to learn you feel taken advantage of, Departure768546, and are interested in discussing your comments further at Tellus@vikingcruises with your booking information. 6. Windstar Cruises. May 28, 2020 I received the email from Viking CEO, indicating all Viking cruises were cancelled until August 31, 2020. endobj Something seemed profoundly unfair to her about treating her voucher as exempt from the 125 percent offer. for mandatory gratuities.They say everything is includedunless you get sick. Vrbo took my $1,270! A different Viking representative called them back. So it could be a good experience, as long as you do your own homework. Our position as an advocacy organization is that cruise lines should offer full refunds after a second cancellation, even if a passenger has accepted a future cruise credit. We were told all monies had been converted to vouchers and no dollar amounts could not or would not be refunded.Attempts to engage either Viking directly or Vikings in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. If you cancel a cruise, the cancellation matrix applies. Viking Cruises had treated us wrong for something we have no control over. Refunds are made based on the cancellation conditions. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The Ship may adjust compass, drydock or go, on ways before or after commencement of the voyage and may sail without pilots, tow or be towed, and assist vessels in all situations and deviate for the purposes of, saving life or property. I might have had the same benefit you had at a later cruise! But Keyles wasnt ready to accept such an offer. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. Please subscribe now and support the local journalism YOU rely on and trust. It promised refunds later,. They may offer a voucher on future cruises, but seldom a cash refund. No TellUs@VikingCruises is Viking. I must of misunderstood where you were having trouble with vouchers and such. . How can they do that to passengers. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. Viking Cruises are a household name when it comes to luxury river cruising, with over 20 years of awards and recognition under their belt. With penalties and costs that would not be reimbursed, including the cost of travel insurance, the couple had lost nearly $6,500 in cash. He advised us that if we were thinking about rebooking in 2021, we should wait to see if Viking cancelled our 2020 cruise making us eligible for a 125% voucher. ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. After all, this too shall eventually pass. LauraS Now it wont refund my $3,606. The total cost was $15,599,. Tripadvisor performs checks on reviews. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. I wouldnt have. (Christopher Elliott, Elliott Advocacy). It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. September 30, 2008. Another couple on this trip are also having no luck. Or it could have fixed the problem quickly when she raised her concern. There are historically low water levels this year. They were given $8,953.75 in cash and $3,322.95 in travel vouchers, but they didnt think they would ever use them. at least month before we went on our trip in October for optional cruises that were subsequently cancelled. This guarantee is combinable with all other Viking offers available. Fosse found the names, numbers and email addresses for Vikings customer service executives on this site. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Cash compensation would not necessarily cover the full amount owed and the travel insurance premium is not eligible for reimbursement in any event.. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. 6. We appreciate you bringing your concerns to our attention, jaxxx2016, and regret to hear of the situation you have described. So future customers will be spared any such ill treatments. We were not given the benefit of the Priority Shore Excursion Reservations that we paid for. Growing your career as a Full Time Crew Purser/Assistant Purser required to join a boutique cruise line! 3. 119-90. Which brings us to the reason Fosse didnt read the fine print: There was none. Onboard you'll be treated to an all-inclusive . Review tags are currently only available for English language reviews. 1. But lets say you want to accept Vikings offer. This is the version of our website addressed to speakers of English in the United States. Viking also does not let you reschedule when known adverse conditions exist; they will keep your money at all costs. But their offers are clearly disingenuous. The cruise was cancelled!!!!!! Covid hit and we were unable to go in May 2021. I'm glad you posted this Yoda Mom. Mandatory vaccine cards to cruise are required. How do you know a company will use travel math? The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Find another cruise line.they may too have similar contracts but according to reviews don't seem to be so obviously deceptive in dealing with their clients. You have to fly in via the UK only'. We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. An act of God is one thing when it is unknown. I've already done my part. You still had your local tours and many other items included. Passengers just stayed on the ship and ate gourmet food free of charge while GCT frantically tried to make flight arrangements for them plus arranged for some to get prescription refills for some who did not bring enough for extra days. With all Cruise cancelled, but refused to give us a refund. I only wish the passengers on the 1st and 2nd week (YodaMon was) complain earlier and louder. We paid $1325. Started August 27, 2021, By .. this is not an Act of God. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. 125% Future Cruise Vouchers are transferable, so that you have the flexibility to gift them to a loved one. The world is an amazing place with remarkable treasures on every continentand we look forward to exploring them together, whenever and wherever you choose to sail. Its been a month and they have not called. I called them the next day to request a refund instead of the voucher. When we purchased this cruise, we paid for Deluxe Accommodations. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. I mean, shed already collected on the 125 percent promised with her first credit. It wasn't the cruise line, it was the river. There are mice in my vacation rental! Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. (Sounds like something we would really enjoy.) In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Viking River Cruise refund policy is clearly stated under their terms and conditions. Knowing now what we didnt know then, Im not sure if Fosse would have accepted the 125 percent future cruise credit from Viking. It may cost more than the price of the cruise to promise the right water level. I will certainly take your advice and write the State of California. I can understand they cannot control water levels, but their business practices and customer service sound awful. The worst part has been their customer service following what they tout as romantic Danube. MonFri 08.0017.00SatSun 09.0015.00Finnish time. Plan your voyage risk free. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). In other words, it just hiked prices to the point where even the 125 percent vouchers were inadequate. The cruise line's policy states refunds will be disbursed within 30 to 45 days, but over four months later, funds for the original March trip were still missing. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Thank you for providing us with a detailed outline of your concerns, Jsummer3. Viking Line Abp, org. Not to defend Viking by any means but Uniworld did this to a friend. Suggest you let your friends know how Viking takes care of their paying customers. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Future Cruise Vouchers valued at 125% are available exclusively for those guests whose cruise was cancelled due to, or associated with, our suspended operations. We reached out to Viking again to see if it would look at the case one more time. Plus, the ride to the airport cost us $49.00 each. Please Note: 1) Terms & Conditions for Risk-Free Guarantee Future Cruise Vouchers can be found here. The representative went through options, she said, including larger vouchers, extended time periods to use them and considering U.S. based trips instead of international travel. Her position at the outset was that we are not entitled to anything in place of the future travel vouchers since what they gave us was in compliance with their stated cancellation terms, Keyles said, and she asked for an exception based on their specific circumstances. We just recieved notice they are sailing in September 2021. I received the refund 02/21/2023. You will be able to leave a comment after signing in, By Passenger tickets without cabin, Stockholm<>Turku, Information regarding the coronavirus situation, Breakfast at Radisson Blu Marina Palace Hotel, Gamla Stan Old Town has both grandeur and comfort in its streets, Norrmalm and stermalm shopping for pleasure, Sdermalm warmth and comfort in the heart of Stockholm, Delicious treat at Chokladfabriken caf-shop, Park Inn by Radisson Central Hotel Tallinn, StockholmHelsinki or vice versa, round trip, StockholmTurku or vice versa, round trip, HelsinkiTallinn or vice versa, round trip, Flavours from the Swedish Culinary Team's silver menu, Archipelago Spa & Wellness on Viking Glory, Family break is time for everyone to enjoy, Energy consumption and minimising emissions into the air, Data protection description: Feedback and Claims, Data protection description: Safety and Security, Conditions for the availability of vessels, Transport of weapons and ammunition on board, Key rights under Package Travel Directive EU 2015/2302. 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