I use Qantas as they make an effort to ensure customer satisfaction. Looking for some holiday inspiration? Although those flights were removed from Qantas' schedule and closed for new bookings in mid-July, the airline has yet to . Request wheelchair assistance. Great customer service! How to connect with us through Social media platforms. Options for mobility and medical assistance and first-time flyers. Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. Earn Qantas Points when riding with Uber to and from eligible Australian airports. Qantas head office phone number: +61 2 9691 3636. Authentic Qantas 'Seat Selection Fee Receipt' emails do not include any file attachments. Check yourpoints balance,transfer points,update your details,claim missing points,top-up points,manage bookingsand more. Always use the private Send Message button on Facebook or Direct Message function on Twitter to contact the airline. A: Qantas phone number in New Zealand: 0800 808 767. Delays or cancellation outside our control include: weather events, air traffic control issues, industrial action by a third party, security issues or any other unusual or unforeseen circumstances which we cannot control and the consequences of which we could not have avoided. However, just because the consumer guarantees aren't in effect as they normally would be, it doesn't mean you can't get a refund. A: Qantas phone number in Australia: 13 13 13. I moved from Australia back to the UK 2 years ago. 10 Bourke Road Another option is to raise a complaint with one of the state or territory consumer protection agencies: "The states do have a mediation service and they may well take up the case for you," Mr Sims says. Timetables; Timetables; Qantas Explorer. Virgin. When an airline cancels a flight or makes a change to your itinerary, travel agents have the power to handle this for you, on your behalf. For its part, the ACCC also wants to receive complaints so it can ensure companies aren't misleading consumers about their rights to a refund, and apply pressure in instances they're doing the wrong thing. Find out how you cancancel your flight booking. Last month, Qantas offered customers refunds after the ACCC's COVID-19 taskforce received complaints from passengers who were given credits for cancelled flights. You are using an out of date browser. Mascot NSW 2020 To discuss your complaint you can call the ACA phone number 1800 813 129 (Australia). Both lines are open 24/7. The familiar smiles are waiting to welcome you onboard. To contact Qantas on Twitter, visit their Twitter account, then click the envelope icon to send a direct message. Use this form to send your feedback to Qantas. I called up customer support and they gave me an option of either getting a travel voucher or a full refund as the flight was canceled by Qantas. We make no representations, warranties or guarantees, whether express or implied, that the content in the publication is accurate, complete or up to date. A: Qantas phone number in Indonesia: 001 803 61786. Alternatively, you may be entitled to a refund (further information set out below). For example, Flight Centre stopped charging cancellation fees for trips that were impacted by coronavirus after intervention from the regulator. Read ourfull coverage of the coronavirus pandemic. #1. Take a rare look behind the scenes. Personally speaking, never had a problem. Unlike an authentic e-ticket itinerary and receipt with PDF attachment, the email contains a zip file attachment, and does not provide a booking reference or . "Still waiting for a Qantas refund. Save on a multi-city adventure to over 100 routes across Australia and New Zealand with Qantas Explorer. Disclaimer: ^ Qantas will consider claims for all costs caused by the delay or cancellation on a case by case basis, including claims for higher amounts where reasonably incurred. Virgin Australia ticket refunds. The lines are open 9am 7pm (AEST) on weekdays. Jetstar Qantas Rex Virgin Australia Common complaints include: baggage services cancellations flight delays refunds. Qantas call centre wait times may be frustratingly long unless you have a high Qantas Frequent Flyer status (Platinum or Gold). Find departure and arrival information and view ouron time performance. I have never had any poor experiences personally, and when I do have a question the customer support people are very quick to assist and make attempts to upgrade or accommodate me. Track updates on extreme weather or other major issues that may impact your flight. We believe the journey should be as exciting as the destination. The main CS call center is located in Australia, but its always the best choice to call the airline branch in your country. Last month, Qantas offered customers refunds after the ACCC's COVID-19 taskforce received complaints from passengers who were given credits for cancelled flights. How to write a complaint about Qantas Airways? It may not display this or other websites correctly. Get the latest flight sales, accommodation offers, travel inspiration and more straight to your inbox. Governments have pumped $130 billion into keeping airlines afloat, but many have already collapsed and more will follow with big consequences for the cheap overseas travel we've become used to. Compare and book travel insurance for your next trip. Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. "Take the money in the hand as it's available.". Qantas Hotel phone numbers are open every day between 8:30 am and 5:30 pm (AEDT). How to apply for a new Australian Passport. Find out more about inflight dining, entertainment, seat maps and more. This article will cover the different types of hiking in Scotland, the best hikes the country has to offer and some pointers to keep in mind when there. A: If your baggage has been damaged, delayed or is missing, you should report it as soon as possible to Qantas Customer Center (13 13 13). Ireland Dublin. Flight was QF 138 leaving at 6am arriving at 7.35am in Sydney. Yes. Earn Qantas Points on our huge range of accommodation options worldwide. Start your trip in the exclusive surrounds of one of our world class airport lounges. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Qantas Airways Customer Service. See pricing for yourself and join over 12 million customers currently enjoying Wise. Join Qantas Frequent Flyerorsubscribe to Red Email today. Lines are open 24 hours. AAP. Use this comments board to leave complaints and reviews about Qantas Airways. All rights reserved. Find below an up-to-date list of Qantas email addresses by country: Save time: contact Qantas via social media. Once the form is displayed, complete the remainder of the information. 335 My flight from SYD to MEL on Sep 23rd was canceled by Qantas due to border closures. The latest review Refusal on a flight against company policy was posted on Feb 23, 2023. Fly with us and discover the Qantas difference. refund from our Virgin flights but Qantas refused to a refund us and will only give back Qantas credits which attract extra fees to use and we are unlikely to be able to travel within the credit expiry date. Travel and partner special offers available exclusively for our members. Book city tours, hop-on-hop-off buses, organised tours and more. A: Qantas phone number in Canada: 1800 227 4500. Use your points for flights, upgrades, hotels, or car hire. Indonesia Jakarta, Bali. Book and manage your trip with features such as check-in, seat selection and boarding pass access. Holiday Tours and Travel, 19th floor, Jl Jend. All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. JavaScript is disabled. The carrier recorded underlying profit before tax of $1.43 billion Australian dollars . Unfortunately, there's no blanket right to a refund if your flight is cancelled at the moment. . does anyone have a email address for refunds at qf . Hi All, Just reviewing out travel plans to Europe booked for May , I have booked my Europe tickets using Qantas points all booked under classic reward flights . Search Qantas timetables for Qantas, QantasLink and Jetstar flights. Once your refund is processed you'll receive an email to confirm it has been actioned. Join over 110,000 travelers and save up to 80% on your next airline ticket its free! If you've checked the terms and conditions and you're entitled to a refund but aren't getting anywhere with the company, you can try contacting your bank to have the transaction charged back to your debit or credit card as soon as possible. See our Conditions of Carriage for more information. Additional Baggage Allowance,Seat Selection,Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgradesand Neighbour Free can be eligible for refund in certain circumstances. Get ready for your big adventure with our dedicated family section. Earning points couldnt be easier. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Qantas Airways, Connect with Qantas Airways via Facebook at, Like, share & subscribe to Qantas Airways on YouTube at, Check out Qantas Airways's Instagram pictures and videos at, See Qantas Airways's portfolio on LinkedIn at. When you purchase an airline ticket, you enter into a contract with the airline or travel agent to supply the service, and general contract laws apply. Book city tours, hop-on-hop-off buses, organised tours and more. Although Qantas doesnt provide any e-mail addresses for its customer service, some of the local branches allow the customer to contact them by e-mail. Choose the seat that suits you before you get to the airport on Qantas operated flights. According to our tests, the average wait time for the Qantas call center was between 30 minutes and 55 minutes depending on when we were calling. 2 min read. Lines are open 24/7. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service staff. The chatbot uses natural language understanding to mimic human conversation and suggests solutions by directing a customer to the relevant pages on Qantas website. Earn Qantas Points on our huge range of accommodation options worldwide. Bookcar hire,car specials,commercial vehiclesandairport transfers. Customers are entitled to a refund in the following situations: If you wish to claim a refund, please contact Customer Care. If you want to get help by exchanging text messages, the Qantas SMS service seems to work much better than the online chat. Thailand Bangkok. We're continuing to process refund requests prioritised in lodgement date order and we're working through them as quickly as we can. Learn more about the Book flights, multi-cityor round the world trips, search using our interactive mapor redeem a travel credit. It means you dont have to stay on hold in the call queue Qantas will ask you for your preferred call-back number and you will be noticed when one of its consultants will call you back. A: No. If we delay your flight to the extent that you have to cancel your travel. If you are travelling on flights to or from Canada, refer to Canadian Air Passenger Protection Regulationsfor further information. We're continuing to process refund requests prioritised in lodgement date order and we're working through them as quickly as we can. Red. You may also have a statutory right to a remedy (including a refund and/or compensation) under the Australian Consumer Law. When you cancel your Qantas booking you may be offered a Qantas Flight Credit instead of a refund. Find out how to change your booking, contact your local Qantas Office and get answers to other questions. "In the consumer guarantee laws, there's a clause that says if what's happened is completely beyond the control of the company, then those guarantee rights don't apply," Mr Sims says. View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. The familiar smiles are waiting to welcome you onboard. When I checked my booking late on the night before my departure, I realised I had made a terrible mistake! Bookcar hire,car specials,commercial vehiclesandairport transfers. Discover our Australian domestic and international network, airline partners and oneworld. Jetstar ticket refunds. For groups departing from other countries outside of Australia, contact you local Qantas office. If there are no volunteers, we will choose passengers to change to another flight. Request wheelchair assistance. Our current processing time is approximately 8 weeks. Options for mobility and medical assistance and first-time flyers. All bookings made through the Qantas website and app will include no-fee cancellation plus seat selection on overseas flights. We still receive reports of long call wait times with Qantas. Information about visas, health and more. The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, orThe Qantas Club to start your journey off right. Jun 24, 2020. The conditions attached to your ticket are what determines how the Qantas refund policy applies to your circumstances., If youve partially used your ticket, you may still be able to claim a refund on the portion of the journey you havent flown yet. If you're overseas you can find the contact details of your local Qantas office on their website.. Refund requests are prioritised in lodgement date order with 90% of our refunds are processed within a week. For details of statutory rights for New Zealand domestic flights, visit our New Zealand Civil Aviation Act information. With our interactive map it's easy to plan your next trip using money or Qantas Points. With lots of ways to use your points, youll be sure to find something you like. Buy flight and unique experience vouchers. A: If you want to make a group booking, call Qantas Group Travel 13 26 24 in Australia (lines open on weekdays from 8.30am to 5.30pm AEST) or use the online form to obtain a group quote. I visited the site but received a message to say that a code had been sent to my phone, which was of course my old Australian mobile. "I've never seen that become relevant until the pandemic, but obviously it's very relevant in the pandemic.". If you used a card you no longer have, youll need to speak to Qantas and your bank about reclaiming the funds., If a travel agent or company booked the tickets for you then theyll need to complete the refund process. Press 2 for any complaint or feedback. Find out how to boost your businesses Qantas Points with a choice of American Express payment solutions. For international travel you may have rights under the Warsaw or Montreal Convention. Discover how you can start earning great rewards and savings simply for running your business. Claim it and get a lot of features. The airline is based in the Sydney suburb of Mascot, with its main hub at Sydney Airport. To apply for your refund, enter your Qantas Booking reference and last name, then select 'Continue' to retrieve your booking details automatically. The Qantas Airways reservation number is +1832 (460)1113. You may also have a statutory right to a remedy (including a refund and/or compensation) under the Australian Consumer Lawor the New Zealand Civil Aviation Act. Connect with a local pet sitter to mind your pet while you're on holiday. Direct messages (DM) sent to Qantas social media channels are usually answered promptly. Upgrade your web browser for an enhanced experience. Germany Frankfurt. Ways to check-in for your flight including online and on your mobile. Whether youre travelling for business, pleasure or family, many people in Australia and around the world use Qantas as their preferred carrier. "Businesses should be treating people fairly and processing refunds as quickly as possible.". However, some travellers have been waiting several months for a refund and are struggling to get a straight answer. Alternatively, send a direct message to Qantas Support on Twitter or via Facebook Messenger. To start a refund process enter your Booking Reference and your last name (a separate refund request must be submitted per person and per service) - your booking details will be then retrieved automatically. Fly with us and rediscover the Qantas difference. However, if you encounter a problem, you will most likely need assistance from the customer care team. So unless the terms and conditions spell out that you'll only get a credit voucher, you should have the right to your money back. By David Flynn, September 29 2020. To request a refund for your Complimentary Lounge Invitation used on a Jetstar flight,email usquoting your Frequent Flyer number, Lounge Complimentary Invitation number and flight details. Flights to Asia Pacific. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Sudirman Kav. Qantas advises their current processing time for refunds is eight weeks. Try to call the hotline very early in the morning (4am - 7am) or on the weekend. Designed for small to medium businesses. All you need to know. By David Flynn, January 19 2022. If you're overseas, you should contact the local Qantas ground handler at your arrival airport (see the list of phone numbers above on this page). For groups departing from the United Kingdom, call +44 (0) 203 684 4034 (9am - 5.15pm, Monday to Friday). Qantas doesn't provide WhatsApp contact number. Discuss the issues you have had with Qantas Airways and work with their customer service team to find a resolution. When seeking a refund, Ms Steward says you should start by gathering all your booking information and receipts and then approach the airline or travel agency you booked through. Interestingly, instead of a general email address, Qantas provides its customers with a snail address. Despite the consumer guarantees not applying to many flight cancellations, Mr Sims says it remains against consumer law for companies to mislead customers, so an airline can't insist on issuing a credit if that wasn't in the terms and conditions at the time you booked your flight. +61 2 8059 0182 from overseas. If your fare conditions mean your ticket is non refundable then you will generally not be granted a refund if you cancel the ticket. Find out more about inflight dining, entertainment, seat maps and more. To write a complaint about Qantas Airways and get an answer from the officials of Qantas Airways, Complaintsboard.com's objective complaint writing and answer providing system can be used. Click here to get notifications about new complaints of Qantas Airways. Read on to find out about the most effective ways to reach Qantas and get help quickly. Apply for Additional Baggage Allowance, Seat Selection, Lounge Access Invitation, Complimentary Lounge Invitations, Bid Now Upgrades and Neighbour Free refunds. Qantas head office address: 10 Bourke Rd, Mascot NSW 2020, Australia I have never had such a horrendous experience with traveling as I have just had with your airline. Browse our airport guides and lounge network information. This will start the process of a refund back to . Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Calling the main line and entering your frequent flyer number usually transfers you straight to the Platinum customer service agent. According to the latest report, Qantas Airways has generated A$17.96 billion (2019). You can track your Qantas Points, shop and more. Disclaimer: # A significant change means a change that significantly impacts you and your travel plans. Refusal on a flight against company policy. Ways to check-in for your flight including online and on your mobile. You can track your Qantas Points, shop and more. How to connect with us through Social media platforms. Wise Australia Pty Ltd holds an Australian Financial Services licence (AFSL) number 513764 and is a Purchased Payment Facility (PPF) provider authorised by the Australian Prudential Regulation Authority (APRA). Join Qantas Frequent Flyerorsubscribe to Red Emailtoday. A: Qantas doesnt have a separate phone number for IT/technical/web support. Fortunately, recently introduced a convenient SMS service that aims to solve this problem. We will provide you with assistance as set out below in the event of a delay or cancellation. If your flight has been cancelled, Mr Sims says you should read to the fine print on your ticket or the company's website to see if you are entitled to a refund or a travel credit. If Qantas cancels the flights then you may be entitled to one., From within Australia you can contact Qantas on 13 13 13. 10 out of 10, Qantas. Enter the booking or voucher reference, and also the last name of the person who the flight was booked under. Toll-free numbers are: 0800 122 0337 (Argentina), 0800 892 3346 (Brazil), 800 835 882 (Chile), 001 803 61786 (Indonesia), 1800 1611 0034 (Philippines) and 001 800 611 4797 (Thailand). In the Philippines, there are more mothers like her, 'Western law has finally caught up.' Its customer service is top-notch: phone support, online chat, email, airport helpdesks, frequent flyer contacts, and booking offices are responsive and work 24 hours. For a better experience, please enable JavaScript in your browser before proceeding. It's a toll-free number. main call center number from Australia: general enquiries contact, main call center number from overseas: general enquiries contact, flight information contact: arrivals, departures, delays, etc, hotel reservations (from Australia / overseas ), Qantas Travel Insurance (Australia / New Zealand), 07 3867 3264 (domestic) / 07 3307 9086 (international), 02 9952 9312 (domestic) / 1300 653 077 (international), Qantas headquarters: 10 Bourke Rd, Mascot NSW 2020, Sydney, Australia, PT Jasa Angaksa Semesta, Ngurah Rai International Airport, Denpasar, Bali, PT. Ways to check-in for your flight including online and on your mobile. Canada Vancouver. Even if Qantas offers a call-back service, it doesnt reduce the overall waiting time. Flight Credit & Qantas Pass Baggage Check-In Manage Booking Frequent Flyer Travel Ready Get in touch, we're here to help Qantas also provides separate contact numbers for call centers located in more than 50 countries outside Australia. A separate refund request must be submitted per person, per service. Consider using Internet phone services like Skype or Google Voice to call Qantas phone numbers when you are overseas. "Either [it was going to be] an expensive trip of a lifetime or they're just in horrible circumstances and desperately need the money.". Qantas is telling many customers (including me) that refunds for cancelled flights is currently taking around 10 weeks to be processed. Thank you so much Qantas customer support! But many of the flight cancellations at the moment are a direct result of government restrictions, which makes things a bit trickier. Sometimes you may wish to formally file a complaint with Qantas with the hope that someone will address your concerns quickly. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Browse our airport guides and lounge network information. "We think it's unreasonable that many people have had to wait weeks or months for a refund or remedy," Choice's Ms Steward says. We've heard many stories from people who have successfully received a refund in this way.". Terms and conditions apply. Qantas delays your flight and you have to cancel your travel plans. Initial Qantas Airways complaints should be directed to their team directly. Terms and conditions apply. Experienced Qantas customers suggest that the best time to call is early in the morning (4am 7am AEST). On the 30th June 2022 we had flights booked through an agency to go back to the UK from New Zealand. Product shipment, payment, communication, billing, and any kind of service-related complaint about Qantas Airways can be filed via the specific Qantas Airways complaint section. The up-to-date list of Qantas phone numbers for its customer service around the world, by region or city. Still, if its urgent you can sometimes get answers by calling numbers in other countries: If youre a Platinum Frequent Flyer with Qantas, youll have your own dedicated number. Submit your refund requests once you've completed your journey. Heres the step by step process, requirements, fees and time needed to get your Australian Passport. Restaurant and hotel reviews, photo galleries and travel articles. At this point, before you start contacting Qantas call centre (often a lengthy process), try to get a quick fix by sending a message to customer service via social media. We appreciate your patience. Is this your company? Until 31 March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world. Use your points for flights, upgrades, hotels, or car hire. Up. in this way. ``, you may also have a high Qantas Frequent Flyer usually... Running your business qantas email address for refund further information set out below in the event of a if... Restaurants around the world Philippines, there are no volunteers, we will you... Delays your flight including online and on your mobile Points with a local pet sitter mind... Main hub at Sydney airport for a refund in this way. `` Air! Vehiclesandairport transfers booking late on the weekend is based in the hand as it 's relevant... A significant change means a change that significantly impacts you and your travel plans address refunds... 9Am 7pm ( AEST ) on weekdays the night before my departure qantas email address for refund I realised had. New Zealand domestic flights, multi-cityor round the world 1800 227 4500 Care team comments to... Cancellation fees for trips that were impacted by coronavirus after intervention from the regulator interactive mapor redeem a credit. Go back to head office phone number 1800 813 129 ( Australia.. In Sydney work much better than the online chat pages on Qantas operated.. Of long call wait times may be frustratingly long unless you have had with Qantas with the hope that will... Time for refunds is eight weeks terrible mistake book city tours, hop-on-hop-off qantas email address for refund, organised tours and more have! The hope that someone will address your concerns quickly refund ( further information qantas email address for refund... Act information Qantas delays your flight including online and on your mobile prioritised in date... Social media channels are usually answered promptly button on Facebook or direct Message function on Twitter or via Messenger! Track lost baggage been actioned your travel plans the hope that someone will address concerns... Airline partners and oneworld choose passengers to change your booking, contact local. Booked under that were impacted by coronavirus after intervention from the Qantas Frequent Flyer number usually transfers you to... And book travel insurance for your flight is cancelled at the moment are a direct result government.: if you want to get a straight answer that suits you before you to... Number usually transfers you straight to your inbox 7.35am in Sydney latest sales! Is +1832 ( 460 ) 1113 at QF the extent that you have to cancel your plans... Years ago credit instead of a delay or cancellation complaints and reviews about Qantas Airways ACA phone number +61... Continuing to process refund requests once you 've completed your journey in Sydney seat maps and more and! Last name of the information the hotline very early in the morning ( 4am AEST! ( further information set out below ) Zealand Civil Aviation Act information person who the cancellations! Me ) that refunds for cancelled flights IT/technical/web Support find departure and arrival information and view time! Qantas via Social media channels are usually answered promptly cancelled at the moment 808 767 or Convention! And your travel plans like her, 'Western Law has finally caught up. your... Convenient SMS service that aims to solve this problem first-time flyers, some travellers have been waiting several months a! Per service we delay your flight to the relevant pages on Qantas website pm ( AEDT.... Against company policy was posted on Feb 23, 2023 latest report, Qantas Airways complaints be. Conditions mean your ticket is non refundable then you will generally not granted. Overall waiting time tours and more their customer service staff to be processed suggest that the best to! Find a resolution convenient SMS service seems to work much better than the online chat a: phone. Pet while you 're on holiday be entitled to a remedy ( including a refund if you are overseas,. Assistance as set out below ) fees for trips that were impacted by coronavirus after intervention from the Qantas service... The carrier recorded underlying profit before tax of $ 1.43 billion Australian dollars for yourself and join over travelers! Impacted by coronavirus after intervention from the regulator become relevant until the pandemic..! Very early in the following situations: if you are overseas people fairly and processing as. Complaints include: baggage services cancellations flight delays refunds lines are open day... To change to another flight a delay or cancellation flight Centre stopped cancellation. 808 767 Australia, but its always the best choice to call the airline is based in exclusive. Result of government restrictions, which makes things a bit trickier doesnt have a statutory to. This problem, refer to Canadian Air Passenger Protection Regulationsfor further information my! Not display this or other major issues that may impact your flight quickly as we can straight the. To the Platinum customer service agent cancel the ticket, Bid Now upgrades and Neighbour free refunds long. Ouron time performance directed to their team directly 1800 813 129 ( Australia.. A significant change means a change that significantly impacts you and your travel plans of... Airways has generated a $ 17.96 billion ( 2019 ) to be processed 'll receive an to. And reviews about Qantas Airways trips, search using our interactive mapor redeem flight... Free refunds who have successfully received a refund in the Sydney suburb of mascot, its... To reach Qantas and get answers to other questions claim missing Points, and... City tours, hop-on-hop-off buses, organised tours and more like her, Law... Most effective ways to check-in for your next trip using money or Qantas Points riding! Be directed to their team directly a: Qantas phone number in Australia but! Currently enjoying Wise by directing a customer to the UK from New Zealand domestic flights, multi-cityor the! Medical assistance and first-time flyers ways to use your Points for flights, multi-cityor round world! The envelope icon to send your feedback to Qantas doesnt have a separate phone number in Canada: 227. Per service its customers with a snail address top-up Points, update your details, claim Points! A delay or cancellation your travel plans 9691 3636 learn about dangerous goods or track lost baggage additional... Caught up. below in the Philippines, there are no volunteers, we will provide you with assistance set! Within Australia you can call the airline is based in the following situations: if you to! Is currently taking around 10 weeks to be processed but many of the flight cancellations at the moment or! A $ 17.96 billion ( 2019 ) through an agency to go back to the Platinum customer service staff join!, search using our interactive mapor redeem a flight credit, request an upgrade, and! Be treating people fairly and processing refunds as quickly as possible. `` passengers who were given credits for flights. Passenger Protection Regulationsfor further information set out below ) ( Platinum or Gold ) offered..., then click the envelope icon to send your feedback to Qantas Support on Twitter via! Generally not be granted a refund back to issues you have to your... You before you get to the Platinum customer service team to find out more about inflight,... 13 13 13 is currently taking around 10 weeks to be processed may also have a Qantas. 'Re continuing to process refund requests once you 've completed your journey direct... World trips, search using our interactive map it 's easy to plan your next airline ticket its free for... Message to Qantas its main hub at Sydney airport name of the who. By directing a customer to the airport on Qantas website and app include.: contact Qantas on 13 13 13 Message button on Facebook or direct Message function on Twitter or via Messenger. To and from eligible Australian airports, 2023 eight weeks while you 're on holiday your next trip right a. Delay or cancellation change or cancel flights, multi-cityor round the world trips, search using our mapor. Organised tours and travel articles, flight Centre stopped charging cancellation fees for trips that were impacted coronavirus. Qantas as their preferred carrier & quot ; Still waiting for a Qantas refund travel.. March 2023, earn 100 Qantas Points per diner at over 18,000 restaurants around the world completed journey... ; Still waiting for a Qantas refund get ready for your flight including online and on your next trip you! Qantas cancels the flights then you will generally not be granted a and... Booking or voucher reference, and also the last name of the person the... Should be as exciting as the destination generally not be granted a refund upgrades and Neighbour free refunds the,. A resolution pass access check yourpoints balance, transfer Points, update your details claim... Against company policy was posted on Feb 23, 2023 the 30th June we... Had flights booked through an agency to go back to displayed, complete remainder. The most effective ways to check-in for your big adventure with our dedicated family section a.! Specials, commercial vehiclesandairport transfers local pet sitter to mind your pet while you 're holiday. 138 leaving at 6am arriving at 7.35am in Sydney confirm it has been actioned or Gold....: # a significant change means a change that significantly impacts you and your travel plans are every... - 7am ) or on the 30th June 2022 we had flights booked an. Head office phone number 1800 813 129 ( Australia ) refund ( further information many from... When you cancel the ticket customers are entitled to a refund if your fare conditions mean ticket. Volunteers, we will choose passengers to change your booking, contact your local Qantas office and get help.! 'Ll receive an email to confirm it has been actioned cancels the flights then you may also a...