TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. How To Request A Refund for a Trainline Tickets. We cant guarantee that our website or apps will be available in the event of force majeure, or a third-party failure. Please see 8.2 and 8.11 for specific Railcard conditions. Please see 8.11 French Discount Cards / SNCF Discount Cards for specific information on French Discount Cards. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. You must be aged between 16 and 25 years old to buy this Railcard. Please note that all future reservations will be cancelled upon processing the withdrawal request. Expand that section and select 'Change date/time' or 'Refund tickets'. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. [last] (ex. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Leicestershire, DE12 7DS. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. A Senior Railcard gives you 1/3 off rail fares across Britain. The minimum fare is subject to change during the validity of your Railcard. The Railcard does not become your property. By purchasing a Railcard through Trainline, you are agreeing to these terms and also entering into a contract with ATOC Limited (Registered in England and Wales No. UK next day delivery We use Royal Mail Special Delivery. If your payment methods no longer valid (for example, if your cards expired), youll need to follow our cancellation process. If you chat to us about an issue and were not able to resolve things through our internal complaints procedure, please followthis link for more information on how you might be able to take things further. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. Please check that our emails arent blocked by your internet service provider or sent to your spam folder. In addition, as set forth above, you are waiving any ability for an arbitrator to oversee or determine class, consolidated, aggregated, representative or collective actions. Emails found on company website sales.support@info.thetrainline.com 100% Support 0 0 emma.lambert@thetrainline.com 87% 0 0 corporate.sales@thetrainline.com 79% Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. Click here for more details.. Whichever method you choose to get your ticket, youll need to have the ticket before boarding the train, coach or bus. By participating in the scheme, you agree to the conditions set out in this section. Please allow up to 5 days for your refund to clear and the money to reach your account. Note that the 16-17 Saver will expire on your 18th birthday. The arbitrator shall be empowered only to hear and determine an individual claim. Did you find it helpful? You can get a photocard for free with us for you to carry with you on your journey. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. Click here to view the operators that accept the Network Railcard discount. Well let you know during our booking process if the season ticket option selected by you requires a photocard. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. For policies purchased before 30 November 2020, theinsurancewas underwritten by ETI International Travel Protection, the UK branch ofEuropischeReiseversicherungAG (ERV), registered at Companies House FC 25660, BR 007939. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). We are not responsible for any loss or damage that is not foreseeable. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. Note - this isn't guaranteed to work for every user. Calls from outside the UK may cost more. Holding (s) in Company. You must be aged 60 years or over to buy a Senior Railcard. Call us between 08:00 and 12:00 on Saturday. Mobile Tickets are available on certain routes and youll need our app. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. 2 views | 334 similar | 0 following. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . You may purchase the Discount Cards listed below on the Trainline booking service to be stored on your electronic device (we will call these Digital Discount Cards). Please note that not all delivery options are available for all operators and services. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. You must provide your names and photos at the time of purchase. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. Your order will only be complete when weve sent you a confirmation by email and after the full price has been paid. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. Customer Relations Team. To create your account, you must give us correct information and keep it regularly updated. This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. Step 3 Under Contact info, click EMAIL. Discounts apply to services in the Network Railcard area only. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. This includes National Rail, London Underground, DLR and London Trams. IF YOU ARE DISSATISFIED WITH OUR SITE OR ANY MATERIALS ON OUR SITE, OR WITH ANY OF OUR TERMS OF USE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING OUR SITE. Your order will only be complete after the full price has been paid. Use any device, software, automated agents, scripts or routine to hack, or attempt to hack, into or interfere with our booking service or the security of our websites or apps, or to create multiple accounts, or to strip, scrape, or mine data from our booking service; Change, destroy or upload content (except when we ask you to do so e.g. Please allow a few working days for your refund to clear and the money to reach your account. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Under "Contact info," select Email Google Account email . Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. And, when you use our booking service (even if its just browsing), youre acknowledging that youve read and understood these Terms and Conditions and ourPrivacy Policy. All child fares are subject to a 1 minimum fare at all times. To find their contact details see the list of Train Operating Companies. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. There is no fee associated with this. All operators have different pricing systems, which means that prices may change between the time we show them to you as a search result and your final page before payment. Download and show the eticket in your Apple Wallet if you are using an Apple Wallet enabled Apple device therell be a live link in the email we send you. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. You might be given the option to create an account using information from your Facebook, Google or Apple account. Select "Add Account" and then input your old email address. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. Open the PDF attachment and show the ticket on your mobile device. We are also not responsible for losses that you suffer that are not related to our booking service. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. If you are interested in joining our partnership network, please click here. You can get these from most train stations. Trainline should have informed you about your canceled train trip. With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. Other common thetrainline.com email patterns are [first] [last] (ex. On weekdays, the discount is valid after morning peak times. You will need a credit or debit card and a valid email address. The relevant operators shall have rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Railcard conditions set out in section 8. Changes must be made before your original journey departs. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. Changes to barcode season tickets may require a change to an alternative season ticket format, or an alternative process to be followed. See also information about Railcards here. Sorry we couldn't be helpful. ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). Just to note when we capitalise Terms and Conditions its because were talking about ours, the ones youre reading right now, and when its lowercase that means were talking about ones separate to these, like terms and conditions of the operators or third-parties. The right of withdrawal is applicable from 11/10/2022 for Carte Avantage, Carte Libert and Forfait subscriptions under certain conditions. It's set as your primary email when you create a Google Account, but you can choose a different primary email if you like. Same train, same route - just more tickets. On the right pane click on the pencil icon in the Contact section. Type in the new address and make sure it has not already been taken . Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. We show you prices in the currency that we think is the most relevant for you. Access to our website and apps doesnt give you any intellectual property rights relating to them, other than a right to use them in line with these Terms and Conditions. Delayed by at least 15 minutes. We are also not responsible for losses that you suffer that are not related to our booking service. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. Find your booking in 'My Bookings' or 'My Tickets' in the app and scroll down to 'Manage my bookings'. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. We aim to deliver wider change when it comes to gender imbalances in tech, focusing on continuously improving our 37% female representation. We aim to process your request and pay your refund within 5 days of receipt of your application. Create a New Account. Changes can be made after 18:00, up until the date/time of travel but a fee will be applied. Open Outlook and select File from the top menu bar. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. 4. "Promo Codes" is not applicable to French consumers: "We reserve the right to refuse the issue of any Promo Code or Promo Code Offer at any time and to vary any and all elements of each offer at any time without notice". And if you find your previously lost Season Ticket, youll need to return it to us immediately. To encourage customers to book with confidence, the rail industry has introduced Advance ticket easements for the UK. 3846791. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. Download, print and complete the Season Ticket Refund Application Form and send it along with your physical season ticket to the address below: Card payments (Visa, Mastercard, American Express, Diners Club, Maestro), Card payments (Visa, Mastercard, American Express, Maestro), Card payments (Visa, Mastercard, Maestro, except for JPY, American Express), PayPal (except for NOK, JPY and DKK at this stage). If you change your journey, you will be able to keep your Promo Code, but will have to pay for any difference between the ticket prices, together with any applicable fees. Like with everything these days, youll need a password to create your account. The time when off-peak services start can vary by station. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). Trainline.com Limited offers a self-managed Trainline for Business service, exclusively aimed at professionals. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. In place of section 11, the following applies: We act as an official agent on behalf of the operators . But Trainline, his ticket agency, charges him a $43 ticket change fee. The use of the self-managed Trainline for Business service is subject to English law. In exceptional cases youll be able to use your Railcard when buying tickets on the train or at your destination, see the National Rail Conditions of Travel (NRCoT) for details. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. We are not responsible for any loss or damage that is not foreseeable. There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). Trainline reserves the right to refuse the issue of any reward to any Referred Friend or Referrer at any time and to vary any and all elements of this scheme at any time without notice. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. Copyright 2023 Trainline.com Limited and its affiliated companies. Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. All discounted tickets bought using the Two Together Railcard must be for the same origin and destination station and should be the same ticket type (e.g. This will open Add Another Email Address box. Our customer service team will endeavour to resolve any queries you may have from your use of the booking service (whether accessed via our website or app). PLEASE READ THIS AGREEMENT CAREFULLY. This minimum fare does not apply to: Click here to view the minimum fare. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). Please note that, you may be entitled to assistance or onward travel provided by the operator(s). Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. And a valid email address contact us using the details set out in section 2 Season ticket you. Longer valid ( for example station opening hours menu bar but a fee will be happy help. Canceled, he re-books on another train that you can get on or off at any of stations... 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