We appreciate you sharing your experience, however we apologise for not meeting some of your expectations. Which room amenities are available at Ocean Coral Spring Resort? Yes, dry cleaning and laundry service are offered to guests. We are happy to learn your birthday trip was a delight. I wasnt the only hotel guess that was extremely disappointed. If they fill up, you can wait in line all over again tomorrow. The shower was a good size and we had no. The furniture in my junior suite was very worn. This is both good and bad. A member of the RJRGLEANER Communications Group. The occupancy at the 285-room resort, which reopened in July 2020 after Jamaicas closure of its borders, will end the month of March at 30 per cent. Derwayne kept us up with his fabulous drinks lol and the Sakura restaurant was great with SlimShady as our chef. My family of 4 visited the resort from Feb 20 to 27, 2023. Food was above average. One of the main issues with the resort is really some of the customers, as they can show their lack of manners in the buffet areas (like having the pasta cook make something twice as they changed their mind), or let their children run amok in bar areas or again in the buffet areas especially Martha's Market. Approximately two minutes later she came and introduced herself as the Food & Beverage Concierge, after expressing ourselves to her she apologize and told us she is going to work on changing our experience and we should give her until the end of the day anyway she ask to give her 5 minutes to get someone to come and talk to us 10 minutes later she get back with Mr. Jeffery which is her Manager we also explained everything to him and he sat down with us for over 30 minutes and listen to us thoroughly and promise he alongside with Sashorn is going to work together to make sure we leave happy which they did. Did not have one bad meal!! Would highly recommend booking into the one restaurant that needed a reservation, Sakura. Only the Japanese restaurant requires a reservation. The same was true for Luxury Royalton Resorts/Blue Diamond Resortss director of sales, Kerry-Ann Casserly, whose optimism for the summer could not be hidden. Dear Stacey W,Thank you for your recent stay with us.We are pleased to learn that despite the challenges mentioned , overall you had a positive stay for the most part.Your highlights and areas of improvements have been shared with our teams and the necessary actions/implementations are in progress.As we continue to improve our hotel, we hope welcome you back to an experience surpassing the last.Best Regards,Maydene Malcolm. It's full of rocks and almost unusable. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Customer service is a ten. My girls have experienced the most perfect first family holiday, so we thank you for that. WiFi is accessible everywhere and is not an extra charge. Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast. 10/10 would return.More, Dear Lindsay K, Thank you for choosing our Ocean Coral Springs by H10 property as your vacation destination. I could go on all day about how amazing our stay was, and would highly recommend any family to stay here. You won't go wrong as you should not be nit picking. Youd sign for them. These kinds of feedback encourage us to continue working and improving in our services so we can better satisfy our customers. Food served fast doesn't have to be a typical fast food experience. Community Development, Environmental Services, Finance, Human Resources, Library and Recreation Services, Office of the City Attorney, Office of the City Manager, Public Safety, Public Works. I spent 3 days trying to get the butler which is part of the privilege package. Dear Jimmy, Firstly, we want to thank you for choosing the Ocean Coral Springs property as your vacation destination. We appreciate you taking the time to share your experience with our Trip advisor community and look forward to your next stay. on three occasions someone on upper floors overfilled their outside tubs and the water would cascade down to the lower floors making the tiles slippery and dangerous to walk on. Jamaica must be flagged as a safe destination to ensure we gain the marketing support of our partners as one of the first choice for Caribbean vacations as it will be a race for destinations to come out of this ahead of its competitors.. Both countries are two of Jamaicas most important source markets. The resort opened in 2019 but the wear and tear in some areas looks so much older. Also the lazy river is a must go. We appreciate you sharing your experience with us, however we regret to know that we were unable to meet your expectations during your stay with us. Listed below are our collective thoughts on the property, beach, food, etc I know some of the concerns may be first world problems, but I think it is fair for people to know what they are getting when they spend the $$$ that the Ocean Coral Spring costs. Is parking available at Ocean Coral Spring Resort? Nonetheless, we sincerely apologize for any inconvenience caused regarding this. The resort is beautiful the rooms really have the islan vibe. Full-Time. Hand sanitizer is everywhere and you are encouraged to use it. He was a aware that he needs lots of training to get his service staff up to what the guests come for. The resort is beautiful and well laid out. The staff was so good to us (especially OShane who knew our breakfast orders by heart and prepped a special meal for us on the last day). Cheap Vacation Travel and Events got a plaque and a three-night stay for two at any local Ocean by H10 property; Leisure for Pleasure Holidays and Tours Limited got a plaque, a four-night stay for two in the Dominican Republic at any Ocean by H10 hotel, plus a US$500 flight credit; while KML received a plaque, two four-night stays for two at any Ocean by H10 hotel in Mexico or the Dominican Republic, along with a US$1,000 flight credit. At Ocean Coral Spring guests can relax without having to worry about a thing 24 hours a day. more. The lobby bar had the best drinks and service. Check in and check out was quick and easy. We appreciate the awards, as well as the incentives. Provide leadership and developmental coaching for store Team Members. The local travel agents, they represent a very important market for us. Were glad that theyre enjoying the evening with us.. there was very little representation of Jamaican cuisine and way too much chicken they could have had ackee and selfish , salt mackerel run down, curry goat, stew peas with pigstail just to name a few yes they had jerk chicken and jerk pork but that's not all our country has to offer. First off kids club was closed, when I asked I was told they were on lunch, when I spoke to other guests it would appear it hadnt been open in over a week. The air conditioning was either too chilly or not working. Our room was spacious and so was the balcony. Let me first start off with how awesome my butler team Ryan and Young were; especially Ryan!! Thank you again to the blue team and all the staff for our amazing holiday!! The food was great also! Juan Carlos Fernandez-Friera (second left), vice-president of sales and marketing at Ocean by H10 Hotels, and Tanesha Clarke (second right), sales and marketing director of Ocean Coral Spring, present the first-place award to Kameika Lewis, reservations manager, KML Enterprise, who collected on behalf of herself and her brother, Kareem Lewis An extensive programme of sports, games and activities aimed at young people ages 1317. Shout out to the Ent. Ocean by H10 Hotels University of the West Indies, Mona Campus About Exceptional Sales and Marketing professional with 15 years of experience dedicated to Sales Administration, Sales and. Their work has been phenomenal. Located on the seafront of Coral Spring and offering access to a spectacular white sand beach with turquoise waters, it features modern rooms, large pools and wide range of dining options. Everything was clean, everyone wore masks and we sanitized our hands everywhere we went. Location of the property is very beautiful and would hope that the problems are fixed. These kinds of feedback encourage us to continue working and improving in our services. Fitness Instructor, Gym, Health Fitness. Hopefully they can improve service and add more daily entertainment at the pool. It was easy to find verse the previous reviews stating otherwise . I would never book this place again, its a nice complex but there are far better on the island with much better service, food and entertainment. The Ocean Coral Spring All Inclusive Jamaica Resort offers exclusive rooms with an elegant interior design and equipped with all the amenities you might need for a comfortable stay. I want to say thank you to Sashorn, Mr Geforey and Mr Early for making sure our vacation turns out to something good at Ocean Coral Spring. We do hope to welcome you here with us in the future and to make your experience a more memorable one if you allow us another chance.Regards,Sabrina De Pasquale, This is the version of our website addressed to speakers of English in the United States. Ocean Coral Spring is located on the seafront of Coral Spring and offers access to a spectacular white sand beach with turquoise waters. Achieve personal / store sales goals and service objectives. My girls and I had so much fun. The Privelege side was much better and accessible. Id go for a walk at 5:00am, and all the best spots were already taken. For a shout out to a few great staff -Akim at Rte 66, Menton & Crisalee at the Red Snaper, Shelton at the priv. Not great, but good. Review tags are currently only available for English language reviews. You may want water shoes for this purpose. A very nice hotel with a management problem. We want to thank you for your sharing your experience with us and we are happy to know that Sashorn, Kadian, Natasha, Ryan, Bryan, Donjay and Shanna were able to make your stay even more memorable. Ocean Coral Springs beautiful but lack of service! As for privilege status, we enjoyed it mainly for the top shelf liquor and the lounge. They would write your name, room number, and how many towels in a ledger. Its amazing receiving this award, being number one for Ocean. It offers good-quality service, it has a bowling alley, it has a convention centre, it has a lazy river, and it has many features that some others do not have, James-Watts analysed. Food: Justyn Jones, general manager of Azul Beach Resort. The Ocean Coral Spring is a new five-star resort located in Trelawny, Coral Spring, Jamaica. Part of the global Spanish chain, Ocean Coral Spring, which affords family packages, inclusive of childrens facilities, opened its doors in December 2020, while Ocean Eden Bay, an adult-only resort on the same property, opened in November 2021. Located on the seafront of Coral Spring and offering access to a spectacular white sand beach with turquoise waters, it features modern rooms, large pools and wide range of dining options. We want to thank you for sharing your experience with us and we are happy to know that we were able to make your stay a great one. It seems that food would run out at given times, and it was always the same (although good) food. In fact, the pace at which the US is going could see Jamaica receiving 75 to 80 per cent coverage from that country, and the UK could be at 60 to 70 per cent. The safe also had an issue that was fixed in hour. Another small issue that just irked me was the key system. If you have kids, there is a kid club and a really nice water park. 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