Acceptable Vaccines for U.S. Sailings: Norwegian accepts a mixed vaccination series consisting of doses from different manufacturers, as long as the series meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. 0000051246 00000 n On July 25, 2022, subsequent to contacting Customer Service by email, we received a response from a Viking representative in the Guest Services Department stating: "Your vouchers for $959.60 per person don't have a cash value, so they cannot be refunded." Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Is A Pre-Arrival COVID-19 Test Required? 0000000016 00000 n 0000003254 00000 n The insurance will give you vouchers toward, guess what, another Viking cruise. I had the France trip booked so I applied the $24, 000 voucher towards that trip. Guests must provide their own accessories including: Wrench and tools required for initiation of a new cylinder, All connection accessories required to attach tubing to cylinder and access the flow of oxygen. What Is Happening With Test Cruises in 2021? Are Any Unvaccinated Passengers Able to Sail? Is A Pierside, Pre-Embarkation COVID-19 Test Required? The company left an official comment to this complaint. Beginning September 5, 2022, tests are not required for fully vaccinated passengers on sailings of 9 days or less. Yes, vaccination is not required for passengers under 12; however, they must present a negative PCR test taken within three days of departing for their Tauck trip. Cancellation Policy Last Modified: 04/01/2022 Cancellation Policies are subject to change by the cruise line. Crew Vaccinated:? Should you wish to change your reservation, you can choose which policy works best for you: Vikings Risk-Free Guarantee or standard cancellation policy. Masks and Physical Distancing Requirements: None. : Yes - vaccinated and boosted. The timing is explained within the kit instructions. How Reassuring are New Cruise Cancellation Policies Really? As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. 0000012249 00000 n Masks and Physical Distancing Requirements: Face masks are optional. Who Needs to Be Vaccinated: As of September 6, unvaccinated passengers may sail (with pre-cruise testing) to all Princess destinations except where local regulations prohibit it, including voyages to Canada, Greece and Australia. Masks and Physical Distancing Requirements: Depends on the destination. Proof of full vaccination will still be required. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. The ships cylinders are for emergency situations only. Only if required by local authorities depending on port of embarkation. Fully vaccinated passengers on sailings under 16 days do not need to present a pre-arrival COVID-19 test. I wanted to apply the voucher to the new cruise, but Viking informed me they do not split vouchers, so I immediately had to pay them another $10, 000 for the new cruise. Unvaccinated guests are required to show proof of a negative COVID-19 viral test (NAAT or antigen) taken within 3 days of embarkation. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Is A Pre-Arrival COVID-19 Test Required? The company left an official comment to this complaint. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Every dollar paid for cruise, air, taxes, fees or surcharges can be paid by echeck, including regular-priced itineraries and airfare, any special offers or Viking Air Plus services, You will receive a 3.3% discount and there is no fee for this service. You hereby irrevocably assign to VRC, the Carrier and their affiliates all right, title and interest in and to any such photos. Is A Pre-Arrival COVID-19 Test Required? No. 0000002126 00000 n Only for unvaccinated passengers who havent carried out a pre-arrival test. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Now, this all takes up to 21 days to process. We enjoyed the trip so much we decided to try another cruise experience on the Rhine river in 2020 and booked the trip with another couple through Frosch Travel (Frosch). Pre-cruise testing is still required for voyages 16 days and above. Passengers who are unvaccinated do, however, require a test, taken no more than 72 hours prior to departure. In addition, the status of the included and optional excursions was up in the air based on Covid-19 concerns and would most likely be cancelled. I only got my money back that I paid extra on the cruise I canceled. All passengers will undergo a complimentary COVID-19 test during the pre-cruise hotel stay prior to embarkation. Budapest, Hungary to Nuremberg, GermanY, Germany. 0000011736 00000 n Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. Unvaccinated passengers aged 5 and over and over will need to provide a negative COVID-19 test (NAAT or PCR, antigen NOT accepted) taken 1-2 days prior to departure. Are Any Unvaccinated Passengers Able to Sail? Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Is A Pre-Arrival COVID-19 Test Required? Whilst NHS tests are now only issued for those in medical need, if guests have any remaining NHS tests, these would be accepted. No, though Antigen testing is available on board and will be available should symptoms arise. Proof of Vaccination: Vaccination cards and electronic proof of vaccination are accepted. As of October 14, 2022, fully vaccinated passengers aboard U.S. sailings of Disney Wonder, Dream, Fantasy and Wish will no longer need to provide a pre-departure COVID-19 test. The Carrier has zero tolerance for crime on board its vessels. Most transportation services, including the vessels and motorcoaches, are not equipped with elevators or wheelchair ramps. Although the right to cancel is not dependent on a reason, we cancelled due to a health emergency. Crew Vaccinated? Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. Are Any Unvaccinated Passengers Able to Sail? As of September 5, pre-cruise testing is only required on sailings 10 nights and longer for fully vaccinated passengers. Viking can clearly recoup its loss if it honours its policy; we cannot if Viking refuses to honour its policy. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. How did you get your money back on the voucher? Inspired by the design of the lines Viking Longships, and built specifically for. Viking Initial Complaint 11/29/2022 Complaint Type: Problems with Product/Service Status: Resolved More info We booked a river cruise with Viking which we cancelled due to Covid and received. Yes, though this varies by region (see above). Montreal, Canada U.S. Consulate General. Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. This will end for all voyages as of October 1, 2022. If the length of the itinerary prohibits the initial on-loading of sufficient oxygen cylinders, the guest must make their own arrangements for additional cylinders or refills with a port. . The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. This does not apply to cruises embarking in Canada, Greece or Australian sailings, nor to full Panama Canal transits, which still require proof of negative test at embarkation. Non-U.S. passengers should check travel requirements to enter the U.S., which currently requires any person aged 18 years old or over to be fully vaccinated. Fully vaccinated passengers must present proof of vaccination to waive the testing requirements. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Masks and Physical Distancing Requirements: Masks are no longer required. Is A Pierside, Pre-Embarkation COVID-19 Test Required? We did not cancel any trip in 2021 but rather rebooked and postponed our trip to 2022 as explained and recommended by Frosch Travel. 0000006634 00000 n On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. YOU ARE FURTHER DIRECTED TO CAREFULLY READ . Is A Pierside, Pre-Embarkation COVID-19 Test Required? So glad I was talked into that scam. Are Any Unvaccinated Passengers Able to Sail? Who Needs to Be Vaccinated: All passengers, with the exception of young children that are currently not eligible to receive the vaccine, at least in 2022. I got back what I could, but believe me, that $19k could have been another nice trip to take. Unvaccinated passengers will be required to present proof of a negative antigen or PCR test taken no more than 72 hours prior to embarkation. For the over 12s, this includes a booster dose where eligible. Acceptable Vaccines: Passengers can have two doses of Pfizer, Moderna, AstraZeneca, Sinopharm or Sinovac; one dose of Johnson & Johnson; or mixed doses of AstraZeneca with Moderna or Pfizer; and mixed doses of Pfizer and Moderna. I had to cancel due to ill health and provided over five months notice. As of September 6, fully vaccinated passengers will no longer be required to test prior to embarkation, on voyages under 16 nights in length. Yes, beginning October 4, 2022, globally. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Effective Date: November 1, 2021 Sailing Window: All 2022 sailings %PDF-1.7 % On January 3, 2022, in discussion with Frosch, there were still Covid-19 concerns regarding air travel and Covid-19 variant issues in Europe. Is A Pre-Arrival COVID-19 Test Required? No, except in ports where pre-testing is required. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000008049 00000 n Specific protocols and procedures may evolve over time to adapt to various conditions or travel regulations in the destinations in which we operate. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? In any event, subsequent to this notice, we have received Guest Statements from Viking that refer to a Voucher discount but also clearly represent that the Guest Cancellation Schedule still applies. Yes, children aged 11 and under. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. From: $5,199 - $10,399 pp dbl occ. Would you like to go to your cart now or pay for your items later? These requirements apply to incidents that occur on board in U.S. territorial waters, or on the high seas or in foreign waters if the assailant or victim is a U.S. national. Not noted. Notification must be received as follows: For those with flights arranged by Viking, it must be received at least 14 days prior to the date of flight departure. Be sure your email account is set up to receive communications from Viking so that these messages can find their way to you. Masks and Physical Distancing Requirements: Masks are optional. Step By Step: How to Submit Comments on Cruise to the CDC, Photos From MSC Cruises' Return to Sailing in the Mediterranean. 0000014233 00000 n Acceptable Vaccines for U.S. Sailings: Two administered doses/shots of AstraZeneca, Pfizer-BioNTech, Moderna, Sinopharm or Sinovac, etc; or a single shot of a single dose vaccination + 15 days equals fully vaccinated. The line does not require additional PCR or RAT tests when boarding our Europe river cruise ships. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Kids under 2 years of age are not required to test. 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