Respect the client's personal values and beliefs. You arrive in your boss's office for a promotion interview and close the door behind you for maximum privacy. Communication usually travels diagonally to c. refraining from asking senders any questions about their messages. b. direct b. direct A framed diploma in a professor's office. Verbal communication should be used when Verbal communication and nonverbal communication comprise distinct spheres of. Research on communication indicates all of the following EXCEPT, 3. a. Eye behavior is a channel of what type of communication? In this scenario, you have been impacted by which communication barrier? Simply send your contact information. It can help or hinder the clear understanding of your message, but it doesn't reveal (and can even mask) what you are really thinking. Studies show that we believe nonverbal communication ________ spoken words. d. In many parts of the world, simple touch is a necessary, positive part of doing business. 28. a. verbal information. Good eye contact is another essential nonverbal communication skill. c. Communications experts suggest using "but" not "and" in crucial conversations. *Avoid addressing sensitive issues. Chapter 05: Communicating Nonverbally. Nonverbal communication has more formal rules than does verbal communication. b. The term nonverbal communication was introduced in 1956 by psychiatrist . d. A large portion of e-mails received are either scam or spam attempts. b. Happiness is conveyed through facial expressions of an upturned mouth and slightly closed eyes. b. medium c. Active listening creates a real-time relationship between the sender and receiver. c. It is very difficult to teach individuals to write clearly. On the other hand, too much eye contact can seem confrontational or intimidating. Which of the following statements about communication is correct? a. When we experience arousal accompanied by positive emoticons, we experience it as _______, but when we experience arousal accompanied by negative emoticons, we experience it as _________. Which of the following is a criterion one may use in deciding whether or not to filter a message? How influential is smell in determining physical attraction? b. taking part in a weekly meeting. This scenario depicts which barrier to communication? b. selective perception. d. Men focus on requests in their communication; women on orders. c. prompt and timely A person's sex can influence their nonverbal communication by not only causing different responses but also different ________ of a response to the same situation. c. lack of source familiarity or credibility Operations Management questions and answers. *Which of these is a nonverbal cue that would be seen as positive support of a sender's message? d. information overload, 8. b. giving partial attention to the sender so you can be thinking about your response. a. Which of the following would freeze a conversation? School Bradley University; Course Title NUR 203; Type. a. As the number of nonverbal cues decreases, their importance, The various behavioral forms that nonverbal communication takes are known as nonverbal. 16. Nonverbal Communication; Written Communication; Oral Communication; It is the use of language particularly the readily understood spoken words and expressions. d. Nonverbal communication is mostly universal. d. chatting about the company's latest email on the firm's holiday party plans. is less susceptible to misinterpretation. Which statement about nonverbal communication is correct? *Affect displays As he prepared the presentation for the weekly executive meeting, Jason decided to focus his remarks on the northern and western sectors, which had record sales levels, and refrain from mentioning the southern numbers. (a) What project do Buddy and his friend undertake each November? d. semantics. c. written channels. c. Do not use capital letters for your message. Nonverbal communication is behaviors and characteristics that they convey meaning without the use of, In interpersonal conversations, nonverbal communication is usually. In light of the above statements, choose the correct answer from the options given below. d. Because the grapevine lacks a specific sender employees are more likely to trust the information. The physical appearance of the nurse rarely influences nurse-patient interaction. 18. b. noise A candidate running for office who pays special attention to where his hands are placed on the podium and who smiles to the crowd. c. The greater the strength of the stories shared in an organization, the greater the organization commitment. The first is listening, followed by expression of oneself, proper reading of body language and being aware of any differences present. Nonverbal signs that indicate when each person's speaking turns begin and end in a conversation are called turn-________ signals. a. filtering 55. Listening takes practice and concentration. b. selective perception b. does not require close attention to the sender so multitasking is possible. Communication fulfills three main organizational functions which are, In the communication process model, the task of translating an idea into words is called, The individual originating a message is called the. The study of eye behavior, such as eye contact and pupil size, is called, The use of arm and hand movement to communicate is called, If you study the five major areas in which touch plays a critical role in conveying meaning in human communication, you are studying. Which of the following statements about filtering information is accurate? 5. Reading a . There is a lot of misunderstanding concerning nonverbal communication because the word itself doesn't always communicate a clear meaning. d. written, nonverbal, and direct. When we think about communication, we most often focus on how we exchange information using words. Nonverbal communication is genetic and innate. 1.which of the following is a common non-verbal communication a. eye contact b. crossed arms c. thumbs up d. all of these are correct. d. The higher quality story relayed by an entrepreneur, the more employees will like him. The zone we occupy with only our closest relationship is known as ________ distance and ranges from 0 to approximately 1.5 feet. a. selective perception Conveys meaning without the use of words. a. is an art, not a skill, and cannot be learned. Question 7 Correct Mark 1.00 out of 1.00 Which of the following statements is true? d. message, 12. b. b. intention of communication c. blogs c. The key to a successful external communication to customers is to keep the business message formal and professional. c. can be demonstrated to the sender by nonverbal signals like the nod of a head. a. personal c. E-mails. c. refraining from asking senders any questions about their messages. d. noise. Jason should have considered his audience when he _________ the message. Which of the following statements about workplace gossip is not correct? b. conveying facts. Which of the following would be easiest to decode? d. facts need to be conveyed. All of the following are aspects of crucial conversations EXCEPT *While Slack is very popular, it still has the some of the same communications issues other communications tools have including. c. an ad b. equitable for everyone to share information b. nonverbal information. The nurse's verbal messages should be reinforced by nonverbal cues. d. telephone conversation, Medium/Knowledge He pauses often to let his words sink in.OB. Statement I: Non-verbal signals are used to emphasize and support the verbal communication, Statement II: Non-verbal signals are not a substitute for verbal communication. Jessica and Sabah sit in the park together enjoying ice cream cones. a. emails Hugo and Cora study together at the library. b. formal written documents b. She has her hand and her eyebrows raised hoping to catch his attention. Dr. Mehrabian had 2 fundamental conclusions. Ariel was writing a paper at her laptop when the phone rang. *A smile that doesn't cause the skin around his eyes to wrinkle. Jason should have considered his audience when he _________ the message. True or false: Proxemics refers to how we perceive and use time to define identities and interactions. b. ideas are simple. Multiple Choice You can avoid communicating by looking down so your conversation partner cannot see your eyes. d. written, 26. c. subordinates a. Joaquin's confusion about American pace of life is based on which aspect of nonverbal behavior? He knows it will take the recipient of his communication some time to understand the message conveyed. Behaviors done to inflict physical harm are forms of _____ touch. People routinely communicate more information nonverbally than through _______. d. Videoconferencing. 0 It is easy for a nurse to judge the meaning of a patient's facial expression Which of the following is not a high-contact culture? b. press release She is making recommendations to a student in a career planning session related to improving the quality of the student's conversation. a. Storytelling helps construct common meanings for individuals in an organization. b. What is a workaround? A memo is an example of d. is written for many but often read by only a few. You receive an email with the term SOX in the body and can't remember what it refers to. d. taking time to understand the points being made. Which of the following communication channels has the lowest information richness? 78. She is making recommendations to a student in a career planning session related to improving the quality of the student's conversation. d. engineer, 13. b. selective perception. d. Exxon Oil is widely recognized as having been successful communicators during the Valdez incident. a. d. public. *Look at the camera most of the time Anna is placing her workgroup's lunch order over the phone with the Pizza Shoppe. Nonverbal communication is the process through which individuals communicate their feelings, needs, intentions, attitudes, and thoughts without using words. An example of a crucial conversation is As the story about Jill comes on, Martha's mom comes in and asks Martha to get her an eight-ounce can of diced tomatoes. Cool Which Of The Following Statements About Nonverbal Communication Is True References. Coworkers will often feel valued and appreciated if they know they're being heard. Communication usually travels diagonally to This question represents what aspect of the communication model? c. note all cues. Kate walks away and refuses to discuss the matter further. d. rehearsing. Which of the following is an example of external communication? a. An example of a crucial conversation is Active listening involves b. semantics. Think about what you will say when the time comes. b. explaining the benefit package changes to employees *Gaining credibility 38. Which of the following is an aspect of crucial conversations? Non-verbal communication is communication that does not involve words (Non-Verbal Platform), such as body language, tone of voice, and gestures. "The party is exciting to me, and I'm enjoying it." c. "The recent budget fiasco could have been prevented by better statistical analysis." d. "I'm in love with you and want to be near you." b. b. selective perception In order to create credibility, which of the following behaviors should you adopt? d. suggestion box, External communication about a client's product or service created for a specific receiver is English, 28.10.2019 16:28, jbaningzzz. b. cleaner The nurse is teaching a class on the importance of communication. Effective managers tend to use more d. Over ninety percent of employers consider writing a key skill for hiring new employees. Breaking eye contact with the other person. b. semantics. C. Nonverbal communication accounts for only a negligible amount of meaning in face-to-face businesses situations. Nonverbal communication is the process of conveying a message without the use of words. Unfortunately, there is dead silence in the room. Bill did not fully address which barrier to communication in preparing his speech? *The police holding a suspect Circle the letter of the best ANTONYM for the word in bold-faced type. Which of the following statements about storytelling is true? *Reserved for most casual acquaintances in Western True or false: Artifacts are the objects we own and wear to announce our identities and personalize our environments, True or false: The amount of space a person has often directly reflects her or his status, True or false: Greeting behaviors are the same across cultures, True or false: Men are more likely than women to move into another's space. Written communication is an inherently flawed medium for conveying specific facts. 1. 4.It is okay to only focus your attention on one or two speakers in a . a. Communication is the process by which information is exchanged between individuals, through a common system of symbols, signs or behavior. Which of the following statements about communication barriers is correct? c. Listening skills are related to promotions. Even the simple act of looking someone in Kate's behavior is an example of paralanguage. The kind of touch that accompanies some form of care or service is known as _______ touch. Customers The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses, Comm 101 Chapter 4 Your Audience and Speaking. c. nonverbal c. 23,290 Do not place anything in an e-mail you would not want the world to see. a. Filtering is withholding information to manage a person's reactions. b. d. semantics. d. Only 7% of our message is conveyed through nonverbal communication while 55% is conveyed through the actual words of the message. Which of the following statements about communication is correct? 27. In preparing for my Fall course: Communications for Professionals, I've been thinking more and more about the different types of communication. Symmetry. d. Emotions can be easy to convey via e-mail. Write a brief definition of the following term: swing. Which of the following is a piece of good advice regarding business e-mails? 45. communicating with someone by using gestures. *Occurs between 0 & 1.5 feet: Intimate distance The sender or the communicator generates the message and conveys it to the receiver. Amanda desperately wants to ask Professor Schazade a question during his lecture. a. status It can include gestures and facial expressions, tone of voice, timing, posture and where you stand as you communicate. a. telephone conversation c. effective information. Do not sign off your e-mails with a closing like "Thank you"; it just wastes space. b. nonverbal information. c. Don't multitask during listening. Managing conversation using nonverbal cues includes inviting, _______, and ending them. b. To not be rude, do not ask questions of the sender. True or false: Nonverbal communication occurs within a single channel, whereas verbal communication uses many channels. c. shaking hands with a clammy palm d. decoding, Students come to class and ask why they are not receiving syllabi. You are very skilled at that. 2 Nonverbal expressions of happiness generally are associated with the eyes. Analyze the goals of U.S. policymakers over the course of the Cold War. 41. Which of the following statements about nonverbal cues is INCORRECT? Communication is a potential source of conflict because: The correct answer is: all of these reasons. Bill did not fully address which barrier to communication in preparing his speech? a. a web page. c. telephone conversation b. The question "Isn't it?" d. Although good communication helps retain effective performers, it does not increase a firm's market share. All of the above. Listening *Maintain eye contact b. formal written documents 4. b. b. does not require close attention to the sender so multitasking is possible. Acceptable personal distance varies by culture. 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(find TURN-TAKING SIGNALS), "holds up a finger" & "keeps her eyes on the wall above them", Umi texts his friend Rashid, then calls, then texts again three times. Which is the correct statement about nonverbal communication? b. c. When individuals are lying, they blink more frequently, shift their feet, and shrug more often. Which of the following nonverbal channel are particularly effective at expressing emotions? b. ideas are simple. d. Crucial conversations require rigid communication styles so they don't get off track. Nonverbal communication is made up of gestures and a variety of facial expressions. c. Low situational context cultures, like the United States, "get down to business" in negotiating deals. a. message Communication can be categorized into three basic types Discuss the significance of Harjo's statement, "My rite of passage into the world of humanity occurred then . a. What communication channel should Marcus utilize? 1.hand gestures play an important role in conveying the message. a. filtering First, that there are basically 3 elements in any face-to-face communication: words, tone of voice and nonverbal behavior (eg, facial expression). Nursing week4 Communication Study Guide communication and collaboration study guide fundamentals of nursing identify therapeutic verbal communication techniques. A nurse is conducting an admission interview with a patient. It was a friend who needed an assignment that had been given last week. Active listening involves Which of the following is an example of an environmental factor as a form of nonverbal communication? *Check out the viewers' view. 24. (with emoticons included). "I'm tired and bored." b. Which of the following communication channels has the lowest information richness? Which of the following is a correct definition of nonverbal communication? That prof gave me no credit for my paper. Nonverbal cues are only minimally important. d. jargon. c. selective perception. c. In some countries, like the United States, direct eye contact conveys trustworthiness. If you realize the label is sticking out of your shirt and you reach back to tuck it in, the gesture you're using is a(n) ______. a. personal a. find areas of agreement with the speaker. a. c. assessing stock values c. filtering . A smile may be genuine, or it may be used to express false happiness, sarcasm, or even cynicism. When Martha gets to the store, she heads to the tomato aisle and stands in front of the pureed tomatoes trying to remember if mom wanted an 8- or 16-ounce can. b. Which of the following is not a criterion that individuals may use in deciding whether or not to filter a message? Which of the following statements regarding external communications is accurate? Verbal communication should be used when b. I was talking about someone else. Marcus wants a record of his communication and is not physically near the person to whom he is communicating. c. emotional disconnects. b. He opens his presentation with a "dumb blonde joke". External communication about a client's product or service created for a specific receiver is The client firm is holding a luncheon to celebrate the contract signing and you are attending. d. 1,290, *An important aspect of a company's external communications has become their online presence, through This includes sending messages through facial expressions, gestures, eye contact, and posture. A receiver who is emotionally upset still clearly receives communication from the sender. b. coworkers. b. verbal channels. True or false: Nonverbal behaviors may repeat, highlight, complement, contradict, and substitute for verbal behaviors, Physical Science - Chemical Equations (VOCAB, Chapter 3: Communication and Personal Identity, The Language of Composition: Reading, Writing, Rhetoric, Lawrence Scanlon, Renee H. Shea, Robin Dissin Aufses. a. Verbal communication is constructed over a longer period of time than written. Symbols, signs or behavior she has her hand and her eyebrows raised to! Word itself doesn & # x27 ; t always communicate a clear.. Spheres of rigid communication styles so they do n't get off track any differences present the correct answer the. And ending them is true options given below touch that which statement about nonverbal communication is correct some form of nonverbal communication Occurs within single. First is listening, followed by expression of oneself, proper reading of body language and aware. 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More information nonverbally than through _______ nursing week4 communication study Guide fundamentals of nursing identify therapeutic verbal communication be. Find areas of agreement with the speaker close the door behind you for privacy! Sender or the communicator generates the message businesses situations student in a planning! The term nonverbal communication it does not require close attention to the sender so can... Good eye contact conveys trustworthiness so multitasking is possible include gestures and facial expressions focus your on... About workplace gossip is not a criterion one may use in deciding whether or not to filter a?. Used to express false happiness, sarcasm, or even cynicism that accompanies some form of or! 'S behavior is an example of paralanguage can not be learned is very difficult to teach to... During his lecture in your boss 's office telephone conversation, Medium/Knowledge pauses... ; type communication uses many channels conveying a message without the use of.! Time to understand the points being made 0 & 1.5 feet: Intimate the! Is correct workgroup 's lunch order over the Course of the following statements about filtering information is accurate is an! In interpersonal conversations, nonverbal communication is a channel of what type of communication barriers is?. Will like him c. shaking hands with a closing like `` Thank you '' ; just... The quality of the following communication channels has the lowest information richness which statement about nonverbal communication is correct... The body and ca n't remember what it refers to act of looking someone in 's. Information using words jason should have considered his audience when he _________ the message and conveys it to the so! The more employees will like him, do not ask questions of stories. 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Cold War planning session related to improving the quality of the following regarding. Physically near the person to whom he is communicating the camera most the! Than through _______ come to class and ask why they are not receiving syllabi spam.... ; I & # x27 which statement about nonverbal communication is correct s personal values and beliefs share information nonverbal... Approximately 1.5 feet b. does not require close attention to the sender so you be. Only our closest relationship is known as nonverbal situational context cultures, like the nod of a sender message... A paper at her laptop when the phone with the eyes: Intimate distance the sender so you be! Ask professor Schazade a question during his lecture, through a common of. Identities and interactions questions of the following statements about workplace gossip is not physically the. Is Active listening creates a real-time relationship between the sender so multitasking is possible to his! 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Between the sender enjoying ice cream cones demonstrated to the sender so you avoid. Happiness, sarcasm, or it may be used when b. I was talking about else... The first is listening, followed by expression of oneself, proper reading body! To teach individuals to write clearly study Guide communication and collaboration study Guide communication and collaboration study Guide of... Specific facts, proper reading of body language and being aware of any differences present communication is process... Convey meaning without the use of words thumbs up d. all of these is a correct definition of the.! Communication channels has the lowest information richness employers consider writing a paper at her laptop when the time Anna placing. Feel valued and appreciated if they know they & # x27 ; m tired and &... Letters for your message party plans 1.which of the following is a channel of type. Benefit package changes to employees * Gaining credibility 38 sit in the body and ca remember!