Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. We are committed to protecting the privacy of the information you send and receive through Patient Portal, and will only collect and use such information as permitted under the Patient Portal Privacy Statement, which can be found online within Patient Portal. Meet patients where they are and deliver vital care while helping maintain your practices schedule density. Join us in creating healthier futures for us all. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. We'll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months. Note: This page should only be . Click on the back arrow to return to the Patient Portal. Navigate to the Account screen by clicking Account in the bottom navigation bar. Click the Accounts icon in the lower right navigation bar. You are using an outdated browser that is not supported on the Patient Portal. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. If you don't agree, don't use the Patient Portal. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. We are not required to agree to your request, and we may say "no" if it would affect your care. For current customers with athenaNet issues or who are seeking support. You can ask us not to use or share certain health information for treatment, payment, or our operations. Once there, you will see an option labeled Linked Portal Accounts. When you use the Patient Portal, we collect personally identifiable information, such as your email address, name, home address, telephone number, ZIP code, age, gender, contact preferences, access times, and account activity. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. From here, you can set up access via preferences for those you are a guardian or caregiver. Select the patient statement you would like to view. The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. This is because all messages that you send and receive in the Patient Portal are part of your medical record. You understand that by accepting the terms and conditions of this Agreement you are agreeing to receive your patient balance statements delivered electronically to your Patient Portal account. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. We grant to you a non-assignable, non-sublicensable, terminable, limited license to make personal use of our website, Patient Portal, and the associated services in accordance with these terms and conditions. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. Follow these instructions to reset your password. What should I do when I get the following error, We encountered a problem loading your data. that you are authorized to address the patient's billing matters. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html. . You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. If you are a caregiver registering for the Portal, we may also ask for your first and last name, identification of the nature of your relationship with the patient and information related to your access to the Portal. What are the minimum requirements for my mobile devices Operating System to be able to support the athenaPatient app? Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. When you initially enroll to use the Patient Portal, you will need to confirm your identity via two unique workflows, as well as establish an email and a confidential password for login credentials. We can use and share your health information to run our practice, improve your care, and contact you when necessary. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. No, the athenaPatient app does not currently have all the same functionality as your Patient Portal. You can find the feedback form under the Profile screen. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. You agree not to use Patient Portal to post or send or post any illicit or offensive material. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. You may discontinue your use of Patient Portal at any time by sending a secure message to your primary care provider's office requesting this change. You can also view the details of an upcoming appointment by clicking the chevron button to the right of an appointment. trouble logging in, password assistance, access to family members information etc.) Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. Please do not expect a response on weekends or holidays. Why can't I delete my sent and archived messages? You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law. See how we work together to solve healthcares biggest challenges. To do this, you must create a password for your account by clicking the. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. . Any other information you provide to us while you use the Portal or communicate with us in connection with your use of the Portal. *Please note that this feature will not be available until after December 2022*. The patient portal now exists in Spanish. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. Please check periodically for updates. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. We secure your personal information from unauthorized access, use or disclosure. What do I need to access the Patient Portal? You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. trouble logging in, password assistance, access to family members information etc.) or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. If you need to speak with the office sooner, please call the office directly. You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Login Solutions Electronic Health Records Revenue Cycle Services Patient Engagement Population Health Telehealth Platform Services Marketplace Program Advisory Services Who We Serve Medical Practices Hospitals & Health Systems Specialty Practices Partners Payers Employers Ancillary Service Organizations Start-up Practices About Who We Are Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein. See how our technology delivers clean orders, identifies potential physician partners, and tracks your organizations performance. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. Our easy-to-use, integrated suite of products and services can help accelerate your entire revenue cycle and maximize your financial outcomes. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. You may not request or access a Patient Portal account for anyone else, except that a parent or guardian may request and access an account on behalf of a minor child. We can use and share your health information to bill and get payment from health plans or other entities. Please notify us immediately if you believe the security of your Portal account may have been compromised. When personal information is transmitted from your PC and/or mobile devices to Patient Portal, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol. Select your provider and office location. If your healthcare provider uses athenahealth products, there are a few ways you can create an account with us to access your Patient Portal. By accessing or using Patient Portal, you acknowledge that you have received and read a copy of our Notice of Privacy Practices, which can be found in paper copy at our office locations or through your Patient Portal account under the "Forms" link. Only test results which are considered appropriate for release will be accessible through the Patient Portal. This information may include: your. Example: We use health information about you to manage your treatment and services. From there, you will see an option labeled Linked Portal Accounts. We may contact you for fundraising efforts, but you can tell us not to contact you again. . By entering your valid and functional email address at registration, you have enabled us to notify you of messages sent to your Patient Portal Inbox. The Practice Entities have no control over the security or privacy practices of these external websites. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. You can ask us to correct health information about you that you think is incorrect or incomplete.