And then I state their name and the drop off spot I have on my end. These days, I'm a trusted media expert on all things rideshare and have a number of contributors across the country who are all driving for Uber and Lyft and other gig companies. He is a public speaker and author who has used a guide dog for decades. Paul. One plaintiff, Leena Dawes, said she had an UberX driver “forced” her guide dog into the closed trunk of the sedan. Related: Uber Says It Will Continue Service in Germany Despite Ban, Uber says that any drivers who are proven to be guilty of the actions alleged in the complaint will be removed from the service. The Uber app and Uber Eats app are monitored and tested regularly by internal resources and by AudioEye Inc., a third-party provider of accessibility testing and monitoring. I always ask them exactly where they want to be dropped. Be descriptive about what you’re doing and what’s around you, including obstacles like curbs or stairs.”. I text back telling them I will honk twice when I arrive so they can identify me. He asked that I just give him some directions on where my doors were and where the curb was so he could get in the car. Please note that The Rideshare Guy has financial relationships with some of the merchants mentioned here.

The COVID-19 pandemic has changed things for him a bit. Today we’re going to look at what it’s like to take an Uber for those with access and functional needs to be accommodated. I asked him what was wrong, and then immediately offered assistance and buckled him in. Yes, this happened to Scott! Please note that drivers are not required to provide door-through-fram assistance, such as helping someone inside their home or walking them into their doctor appointment.”. As an Amazon Associate I earn from qualifying purchases. DMCA Copyright © 2020 The Rideshare Guy. Terms of the agreements require Uber and Lyft to revise their policies and procedures to include additional training for employees and contractors, and contract termination for drivers who knowingly or repeatedly deny rides to individuals with service animals.

To find out I dove into videos, testimonials, Reddit posts and found out what Uber has done to accommodate their passengers. Even so, since the app has given me the driver’s name, I ask them to confirm their name before getting into the car. I was looking forward for a reply within next 24 -48 hours as the recruiter had mentioned in my call with her (was expecting a positive feedback, because the interviews went well). If I am in a noisier environment, such as leaving a store or restaurant or medical building, I use the ‘Contact Driver’ button provided in each app. I like sitting in the front next to the driver, it’s just more personable. Offer an arm to guide the passenger to the car, but don’t touch the passenger without asking. As with all passengers, you’ll know when someone doesn’t want to chat!

Paula Gibbins, a graduate of Augustana University, Sioux Falls, is a part-time rideshare driver and a full-time proofreader. If your passenger is blind or low-vision, try to pull up close to the curb and in line with where they are standing if possible. The NFB and counsel will use your testing feedback to assess whether Uber and Lyft are meeting their settlement agreement terms and to urge greater compliance where needed. They used to be very, very flaky at times and half the time you wouldn’t get your notification to say your driver is two minutes away. Uber does have an “Assist” option. What is it like using Uber (or Lyft) as a person who is blind or visually impaired? Whether they are visually impaired or not, pay attention to any notes a passenger puts in their pick up request, confirm the rider’s name when they approach your car, and see if they need anything from you upon entering your car or leaving. As October is officially Blindness Awareness Month, we had senior RSG contributor Paula Gibbins interview blind/visually impaired passengers about their experiences and interactions with the Uber and Lyft apps. If the passenger needs direction toward their building or anything similar, use specific language. The biggest takeaway here is: just communicate with your passengers! For a subscription, you can do almost anything with it. In addition to the tips above, those who are blind or have low visibility can also take a ride with a friend or relative ahead of time to get a feel for the experience. Have had no issues. I have worked with the blind since I was young so I find it very rewarding when I get a passenger that’s blind. Scott hasn’t ridden since March, and part of the reason is because he won’t be allowed to sit in the front seat.

On May 8, 2017, the NFB began conducting nationwide testing to ensure that riders with service animals are neither denied transportation nor treated disrespectfully by Lyft and Uber. When you drop them off, ask if there is anything they might need help with. If they need help opening the door, I get out and help them in. All Rights Reserved. The alleged cases of discrimination all involve Uber’s UberX service. For example, the Uber app works with VoiceOver, an Apple technology that reads out loud what a user is touching on the screen. On the other hand, if you’re not comfortable using your own phone to book an Uber, there is an app called Aira that is a video chat assistance app. “The reason for not sitting in the back of their car is you can’t hear the driver well, sometimes, especially if they are a quietly spoken driver. The representative will let you know the driver information and can help guide you toward an exit or notice if someone else is near you to hopefully help you if needed. Make cards with large printed letters announcing “LYFT” or “UBER,” to hold up when the car is near as a way to alert the driver. There are no settings that need to be “switched on” in Uber’s app in order for it to work properly for low-vision or blind individuals. What was your experience like? Uber ATG recruiting I interviewed at Uber ATG last week in their San Francisco office. You can also ask for their license plate number so you can check it against what your app is telling you. I treat them just as I would any other rider: with respect and care. And yes, you do have to take people with service animals according to the Americans With Disabilities Act. Assistance animals are generally allowed everywhere their owner goes. What challenges do these passengers face, and how can drivers provide the best service to these riders? Ask the driver for their name. This regular testing will help ensure that the NFB meets its legal obligations as per the settlements. My habit is to call and say something like, ‘I’m out here with a white cane. Uber is working with the National Federation of the Blind and Lighthouse for the Blind in San Francisco to partner with the blind and those with low vision. As October is officially, Uber and Lyft have improved their apps for those with visual impairments over the years, Some things, like communicating with Uber and Lyft, have become more difficult, Treat visually impaired passengers the same way you’d treat any passenger: all passengers want to get from Point A to Point B safely. I asked him if he wanted me to help him out and he said nope he could handle it and he thanked me very much. 200 East Wells Street at Jernigan Place I always let the passenger be in control, letting them tell me what they require, rather than me telling them what I think they need.”, “I had a pickup in a bad part of town (North Chicago) in Lake County Illinois.



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