Our front desk agent immediately contacted our Chief Engineer, who then proceeded to put the pool area out of order and began comprehensive disinfection procedures following CDC guidelines. Our friend owns unit 109 and it is ski-in and out. Mike - thanks again for staying with us here at the Antlers at Vail. Prices above are provided by partners for one room, with variable occupancy rules as provided by the property, and do not include all taxes and fees.

She also shared that that was ok because The Antlers at Vail disclose that the pool isn’t monitored.

I wish you would have reported this immediately so that you could have seen this in person.

“My daughter swam down to pick up a rock that turned out to be feces (poop, turd, crap) and Antlers at Vail denied any responsibility for the pool”. Please check you have entered your email address correctly. Obviously, Magdalena King, the GM, has a lot of training to do and one wonders why she is in charge after all these years.

We really enjoy the location and service at the Antlers, it is 5 minute pleasant walk to the Gondola, Our balcony face the Greek and Wow What an amazing view of the mountain. On Wednesday the 27th (we checked out Saturday the 22nd) I received a call from Magdalena King (GM). Is Antlers at Vail located near the city center? The Antlers at Vail condominium hotel enjoys a fantastic location on Gore Creek, only 150 yards from Vail's ski lifts, gondola, shopping and dining. Your Vail lodging options at the Antlers at Vail are even better than ever. She said they obviously couldn’t give us a condo for life but they were very sorry and would do whatever possible to make up for the awful event. This is the fourth time we've stayed at Antlers. The Antlers at Vail hotel and condominiums offers a unique Vail lodging experience in an incomparable setting on beautiful Gore Creek. Review collected in partnership with this hotel. Antlers at Vail is situated along Gore Creek and faces Vail Mountain. We look forward to welcoming you into the Antlers family and beautiful Vail, Colorado. We all felt safe and enjoyed our time away. Format yyyy-mm-dd. Enjoy a crackling fire in your living room fireplace, admire the view from your private balcony, cook a meal on your gas barbeque grill, enjoy the convenience of a fully furnished kitchen, check your e-mails with free high-speed internet access and listen to music or watch a movie with your in-room entertainment center. We do appreciate your feedback. The next day I received a call from Kim Rediker who informed me she was the assistant general manager. Many of these are already rated platinum, and others are soon to be.

/* Please do not modify the below code. Yes, it offers facilities for disabled guests. Now you can purchase 10 nights at a special rate starting at $189 per night for studios up to one-bedroom condos with bunk alcove, perfect for families. We look forward to a future visit. See you next year! (function () {
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She tried to “sell” me on the idea that The Antlers wasn’t responsible for the pool. The Antlers at Vail hotel and condominiums offers a unique Vail lodging experience in an incomparable setting on beautiful Gore Creek. I do have one question – did you ever happen to reach out to our Front Desk to ask for any larger blankets or a railing for the upper bunk? We do also provide fans and humidifiers in every condo and have more available upon request. What are some restaurants close to Antlers at Vail? The location 150 yards from the Eagle Bahn Gondola and just steps from the free Vail in-town bus, yet also set on the river, is ideal.

Located in the Lionshead area facing Vail Mountain, just 150 yards from the gondola and footsteps from the free in-town shuttle, the hotel is conveniently located to Vail Colorado's shopping, restaurants and nightlife.The Antlers at Vail …

Yes, guests have access to a pool, a fitness center, and a sauna during their stay. Stayed two weeks at Antlers Vail in Lions Head. Humidifiers: The one in the room was broken and the one they sent up seemed to function but in 5 days didn’t need refilled. The studio units are approximately twice as large as a standard hotel room, and space increases up from there. No railing on the upper bunk for kids. Front desk were able to guide us to great eats, and Ryan Kelsey went above and beyond with my son who was there for hip surgery.

She acted very concerned and requested I rehash the entire story. The Antlers never disappoints.

Swimming with poop or feces was made worse by an uncaring / unpleasant general manager and untrained staff. Pool: On Friday August 21st my family went down to the pool for one last swim. Only 25 Winter 10-Packs are available for purchase – Book yours today! Are any cleaning services offered at Antlers at Vail? Later he called back to tell me they were going to close the pool and drain it due to the feces they found. Review collected in partnership with this hotel. For the active at heart enjoy the slopes, take a bike ride or hit our fitness center. Best of all, the Antlers is just 150 yards from Vail’s ski lifts, shopping, night life and dining. To recap, we swam in a pool contaminated by 3 chunks of human feces, we were told the Antlers at Vail wasn’t responsible for the pool, and was then called six days later by an arrogant general manager who thinks they/she did no wrong. We appreciate your patience, and understanding with us in not offering daily housekeeping services. The unit was laid out well with all the needed kitchen tools and a BBQ on the deck. Ranging from studio suites to four bedrooms, all condo rentals include a full kitchen, private balcony, free high-speed internet access and plenty of room to spread out. Vail Village is a short walk along the creek.

We had lunch and dinners out on the deck daily. I found that a breaker was flipped so I was able to get the one in the living room on.

The team and the processed adapted for Covid are spot on. When planning your special Vail event let the beauty of the Rocky Mountains and the personal touches of the Antlers staff bring life to your Vail wedding or Vail group event. The Antlers at Vail hotel and condominiums offers a unique Vail lodging experience in an incomparable setting on beautiful Gore Creek. Great Location, Staff, Service.

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These individually decorated and furnished accommodations have separate sitting areas. Which popular attractions are close to Antlers at Vail?

This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. Whatever brings you to Vail Colorado, the Antlers at Vail hotel is your home away from home.

To finish creating your account, please click the link we just sent to. Does Antlers at Vail have any great views? The Official Site of Colorado Tourism © 2020 Colorado Tourism Office. It very clearly shows a timeline of events that appears to be different than what you have presented: • 7:00 p.m.
The quiet location gives it a secluded feel despite the bustling tourist scene, … */
This is the version of our website addressed to speakers of English in the United States. How can you trust a hotel that lets a guest swim in a pool polluted by human feces and that tries to deny any responsibility for the pool? Thanks again for staying with us. Studio Suites start at $4,500 for 30 nights June through October. Very updated studio/ one bedroom. The context of your conversation was that of demanding a full refund of a weeklong stay in a three-bedroom condo, plus free future stays.

The reason I use. We selected last minute so we had limited room selection. It offers 84 condominiums and amenities such … The pool and hot tubs rival any 5 star resort.
If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. All rights reserved. See had noticed “rocks” on the bottom of the pool and swam down to get them out of the pool.

In the fall of 2013 these owners made a renewed commitment to overall property excellence and set the goal of reaching a platinum rating, with 50% of owners already having made plans for significant improvements to their residence. Approximately 5 min walk to base gondola. There are more places to choose from in the Vail area. Yep, my daughter swam down to a human turd with her eyes open and grabbed it thinking it was a rock. Timers on our fireplaces can be annoying but it is amazing how often before we installed timers that our gas fireplaces would be left on for days. The master was very hot so we opened the sliding doors at night and around midnight the room started to cool down. The Master bedroom AC never functioned and due to Covid we were told that they were limiting maintenance visits. /* Please fill the following values. The pool area is no different. Dear Andrew, To tell you that I am sorry about your experience at the Antlers would be an understatement. We look forward to a future stay.

Yes, laundry service and self serve laundry are offered to guests. We look forward to your next visit.


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