The ability to instantly reset your Westpac Live password online if you've forgotten it, Flexibility to instantly increase your limit online, Same day 'Pay Anyone' payments to other Westpac accounts. Administrators of Business networks can register their users for SMS Code by selecting the 'User administration' from the 'Services and preferences' tab once signed in, then click the arrow button next to the user's name and select the SMS Code option. Documents containing personal details should be shredded or destroyed. Westpac Protect™ SMS Code helps protect you by using your mobile phone to confirm certain transactions and features via text message when you bank online. Personal customers, sign in to Westpac Live, select ' Preferences ' from the ' Services and preferences ' tab, then ‘ Security ’ and follow the simple step by step instructions. You receive your statement and find there are transactions that you didn’t make, Our Fraud Detection Team advises you on unusual activity on your card and asks if the charges are yours. Stay in the know by visiting these sites! if the second character is "0", then it is typically a test BIC as opposed to a BIC used on the live network. Quick internet searches e.g. You will enter this code into Online Banking to confirm your transaction or feature. Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. Avoid using shared computers or devices - they may have malware that could compromise the security of your online activity. Think before you post photos, personal information and financial information about you, your friends or your family. Always verbally validate any payment requests or account changes that are delivered via email. You will also be able to see the CHIP on your card – a small metallic square on the left-hand side of your card above your card number. Your CHIP card can be used in ATMs in Australia and overseas. With the number of mobile phone users around the world projected to exceed five billion by 2019, and mobile malware on the increase, it’s vital you know how to protect your mobile devices. Ensure you have adequate and current anti-virus and other relevant security software – Make sure the level of protection suits the needs of your business. Visit Protect your financial identity for more information. Securely dispose of sensitive documents - don't simply throw your bank documents, bills etc in the bin. Please report any suspicious activity immediately by calling 132 032 or +61 2 9155 7700 if overseas (available 24 hours a day, 7 days a week). 4 letters: Institution code or bank code. Check your account for unrecognised transactions on a regular basis. You just need to bring in your new CHIP card and photo identification. Consider its appropriateness to these factors before acting on it. 2 letters: ISO 3166-1 alpha-2 country code 2 letters or digits: location code. Register for Stay Smart Online Alert Service or Scamwatch Radar alerts - these are free Government initiatives that alert you of new online threats as they are identified. Beware of impersonators - criminals often like to pose as well known organisations to entice you into fulfilling their requests. Internet connection is needed to access Westpac Mobile Banking app. Keep data safe by implementing a regular backup procedure. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. Conditions, fees and charges apply. If the user is already registered for a device, click more features link then 'security device'. Fraudsters may attempt to compromise your details via phishing emails, SMS or malware. This means you can: Your card's Online Transaction Security Guarantee means that we guarantee you will not be liable for the amount of any online transaction made without your knowledge or consent providing we are notified of that transaction before the due date shown on the card account statement. Once the technology has been upgraded, there will be slight differences to the way your payment is processed: Get extra security when you shop at participating online retailers with Verified by Visa and Mastercard® SecureCode™ through the Westpac Added Online Security service. Multiple users to sign - if you don't already have multiple signatories set up, talk to your local banking representative or review your payment settings online. Common impersonations include ASIC, the ATO, energy companies or utility companies. Contact us immediately on 132 032. In the event you are required to remotely share your desktop, never sign into Online Banking. Use caution when opening emails. Consider its appropriateness to these factors before acting on it. We use cookies to secure and tailor your web use. For example keep your savings in a savings account so that should your card be compromised, criminals will not be able to access your savings through the card. Mobile devices are compact, making them much easier to lose or misplace and they can quickly become an easy target for thieves. Lending criteria apply to approval of credit products. Our notice explains how we use cookies and how you can manage them. Lending criteria apply to approval of credit products. Never provide an unsolicited caller remote access to your computer, or download software at their request. Unless otherwise specified, the products and services described on this website are available only in Australia from © Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. These include: CardShield® guards you against fraudulent activity. If your Westpac account is compromised as a result of Internet fraud, we guarantee to repay any missing funds, providing you comply with our Westpac Live Online Banking Terms and Conditions. Read the disclosure documents for your selected product or service, including the Terms and Conditions or Product Disclosure Statement, before deciding. When you're shopping with participating online retailers, Mastercard Identity Check™ and Visa Secure services work with Westpac to authenticate your transaction using a One Time Password to ensure that it is really you making the purchase. We’re passionate about helping you develop the skills and confidence to have great online experiences. This will be sent to you within 10 days of receiving your new CHIP card. Ensure your old card is disposed of securely. Refer to your card’s, Terms and Conditions or Product Disclosure Statement, Keep your token secure - it fits easily into a key ring or neck chain. Travelling usually increases your risk of having fraud and we don’t want this to adversely affect your holiday plans, Be particularly careful with your card when visiting countries that are reputed to have many pickpockets; your bag and pockets are not always as safe a place as you would think, Know where your cards are at all times - if possible walk to the counter to pay your bills instead of giving your card to the waiter, never leave your card behind a bar, and avoid any suspicious looking terminals, Destroy expired or unwanted cards by cutting through the signature panel and magnetic strip, Keep a list of your card numbers in a secure location (helpful when reporting lost or stolen cards), Treat your card as if it were cash. Your One Time Password will be sent to your nominated mobile number or email address that you have provided to Westpac. Uses a microchip embedded in your credit card to securely store personal data (e.g. By continuing to use this site we assume you're ok with our notice. Don't open suspicious texts or pop-up windows and don't click on links or attachments in emails as these may infect your computer with malware. If a suspicious transaction is detected, our fraud specialists will call you to verify the transaction.
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