After about 3 sofas it seemed like he was just rushing and trying to get me to buy anything! The cons: Perceived quality and durability is an issue for some customers. The movers asked us to help with unloading the couches from the truck......we paid for delivery for a reason.

After going to several different furniture stores we came upon American Freight Furniture. ); not sure if I get manager as it is the guy that sold us our furniture and his name on the slip is Richard. He refused to answer any questions we had. I purchased an item months ago. In addition to the top categories above, American Freight offers a wide array of other home products, such as: This is one of the most amazing times to be a furniture shopper. Michael said he'll get off work after 8pm and deliver it to my address. STAY AWAY FROM THESE LIERS.

I then proceed to call the store every two days trying to get updates and talk to Eric, the manager. All other marks contained herein are the property of their respective owners. I called them to fix that the seller whi sold me the item is not there anymore and he store manager,Dimon, said it takes up to 1 week to receive the reorder. Rights Reserved, You Are About to Contact PissedConsumer.com, American Freight Furniture - Ocala Florida Branch ***. N i recorded the conversation. He attempted to hang up on me a third time as he escalated his tone and I asked, "you're going to hang up on me a third time?"

The mattress that we bought was sagging on both sides after less than 3 months. The selection is great and covers all the basics. How do you mess that up?! Huge selection and reasonably priced furniture! He also helped me with the delivery service as well. This warranty is provided threw a 3rd party company called the guardian. It's a big warehouse filled with furniture and mattresses. I never made a question but my overall experience was not pleasant. I specifically told them I was just browsing and pricing at this point and it's like they didn't even listen to anything I said. The manager literally was NOT going to give me my money and went as far as to say my order was a massive headache to him as he was calling state to state to find one. WTF. Keep up the good work Jeremy!

I don't trust the sales guys at this location. Eric said that he was forwarding the issue to the regional manager and would call me back.

The prices are really reasonable, and the whole layout is pretty decent, but the salespeople are not very good.

Big selection and good prices.

Offered to sell us the floor model. For the third delivery, he even straight out asked for a tip afterwards. Made my shopping experience really easy.

We originally came here in July looking for a sectional. The prices are also really reasonable!!

Other popular requests from customers are beds and bedroom sets. When I got home, everything still looked good. Ordered a set of leather recliners that have the Simmons beauty rest coil label on them (haven't flipped the furniture to verify) but these were the most comfy recliners we found when shopping at all the major and independent furniture stores in Orlando. They had their cell phones out, they talk to each other when with the customer, they take forever to get anything done. Yes, he disclosed this to us. I was promise by Daniel that sofas were going to be chemically spray to withstand certain spills. They know their stock well enough, and they get you out fast enough once you've made your decision, but they don't act professional.

So its 7:30 now and still haven't found the warehouse worker, manager is loading trucks by himself while customers are trying to buy things and the only other saleswoman has been talking to a group of guys the ENTIRE TIME! Tell him our freight did not receive the coating and he tries to tell me that the packaging that was on the furniture was from them; I promptly refute that because it had all the labels and staples still in them; he then falls back to the contract saying "all sales are final;" I had the contract in front of me and it clearly states if I had received something, the sale was final; In this case, no product or service was rendered so I just asked for the refund. They are not truthful and there products are crap. Sooooo yea. There weren't any problems there.

I finally decided to purchase a 3pc bedroom set. I wait a few more days. Daniel and Jim are amazing!!! ” in 10 reviews ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with American Freight.. We are an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I proceeded to call the store manager and was connected with Eric. Boy did it turn out to be the opposite.

She decided to go back to American Freight and get her money back that she placed down. These people are scam artists. Fast forward to the delivery, the guy calls and tells me " you know it costs $120 CASH for me to deliver it".

I said thank you and left, while declaring how rude he was, in front of all the customers. I called the following day and was told that it wasn’t delivered because the delivery was never scheduled. There was a paper on the fridge showing the previously scheduled delivery dates (which I was told was not scheduled). I called the next day and was told they didn't know when Michael would be back and weren't sure if they had the item in stock.

I again waited. I do not have kids at home!! Purchased a living room set and Valencia dining room set from this location. We will be returning. They will bring your furniture to your place for a very reasonable price within distance. do not finance with these people unless you want to owe twice what its worth. Well I don't either. I told him I'd come back the next day to pick up the item. In fact you can sometimes find the same furniture at the major stores for $300-500 less at this place; that's why we came to buy it from them.

Will be returning to buy more stuff! When I had a rip in my seam they told me it was not covered and there was nothing I could do about it.

THE HOME OF THE BAIT AND SWITCH!!!! My husband & I needed a bed and box spring last minute before the holidays so our family would have a place to sleep. The values are fantastic and after researching furniture stores in the Richmond, VA area, no one can touch their prices.

Now 4 months later the frame bent and the mechanism to open the recliNer is not working!!

20 minutes go by and the line is the same length. I told him that my number is the same as every time I've provided to you and have had no issue. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. Sam always waited on me when Kirkland wasn't there Great customer service. Took the time to answer my questions. I understand the prices are discounted but, at least my the instructions in order.

Get contact details that poster left for the company. (They have a 3rd party that delivers your furniture the guys that came to my house seemed pretty nice). I really appreciate when someone enjoys what they do - it's sooooo refreshing. We are processing your message. The customer service was average. They weren't sure if they could get both delivered together, but they under promised and over delivered. Please, please, please stay away!

My sectional fell apart one week after the purchase!! He made shopping here a very enjoyable experience. Chuck is that dude, you should seriously come get some furniture from here! They're slick...all to save a sale. Well, the delivery driver called me next day 3 separate times to tell me something was missing.

He was very helpful and professional, and guided me on my purchase. After not receiving any phone call, I called the next day and Eric notified me that someone would be contacting me within the next 2-3 days to schedule an consultation to appraise my floor and determine the best options. It's been 3 days and I have not heard back from Bruce, I was told I can only get a store credit for my deposit even thought less than a week had past. Most of the good reviews are from people that were bribed on site with a free lamp for a 5 star review. I was very impressed 18th Jeremy. I bought some furniture with the delivery to happen the next day. Then you read plan and see this: Fabric Comprehensive 1 - Breakage of frames, springs, and sleeper, reclining, inclining, heating, and vibrating mechanisms will be covered after the manufacturer's warranty has expired. Eric answered and told me that he has never had this happen and did not know how to proceed. The pros: Good blend of living room sets with a focus on affordable, traditional styles.

Went to buy a mattress and found one I liked and was about to buy it but never heard of Stewart and Hamilton so I stepped away to look up some reviews. The cons: Some disagreements about durability and perceived quality for some items. Lie.

The prices are the BEST around. He asks the stock guy if it would be a couple weeks before it was in, to which the stock guy replied, "No, it shouldn't be more than a week". I would also suggest better training for your employees so that they can provide better customer service.

I am extremely disappointed at the risk to my health during a pandemic, the missed delivery date, the damage to my floor, resulting customer service, and the lost wages/hidden costs associated with this purchase. When it comes to your own comfort, your own body is the only North Star. They promise us our money back every week...NO DELIVERY. They advertise one price and when you come in to buy the give you another. Tf. Sunday, our NEW furniture comes and there's a box cutter slit in my NEW chair! After I had all ready asked for a manager!!! Delivery comes; delivery men were great but had no knowledge of protective coating as they were independent contractors; furniture came in original packaging so I and they both knew that no coating had been applied. It looks like they just wanted my money and they had no intention of delivering the product.

So beware of the delivery company American Freight uses, they are not worth the $100! We purchased the first mattress (a "bunkie" with a built in a wooden frame for added support, or so the salesperson said). I have called and been promised call backs by managers and still have yet to hear anything.

One big issue that I had was that the mattress that we bought felt very different at our house than the one in the store.

Product Title Spa Sensations by Zinus 5" Low Profile Metal Smart Box Spring, Multiple Sizes Average Rating: ( 4.3 ) out of 5 stars 835 ratings , based on 835 reviews Current Price $79.00 $ 79 .

He removed it without a providing proper explanation. Quality leaved a little to be desired, but was pretty happy, so I came back to purchase a mattress for a day bed I was building. he said, "that's what I asked you." We leave the store and are called on the way home from the salesman telling us that instead of next day delivery, it would have to be delayed an extra day due to having to ship in from another warehouse; that was fine and we rescheduled. She literally made it all seem so easy for me - the buyer.

Whenever I call, they are not even apologetic for their poor promises and lack of communication.



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