The shipment reference is XXXXXXXXXX. US and us being in Canada, he had already payed a crazy amount in shipping. sent back again waiting Oct 2018, Hi thanks for the help in this got the £12 removed no issue it appears they have a standard format for replies so must be a regular occurrence for them. My invoice was in euros . However, since we are nice human beings, we’re not taking it that far. BRILLIANT ,,,,, A week after it was delivered they sent me an invoice totalling £16.00, I have spoken to HMRC and under the circumstances, i should be able to claim the VAT charged back from HMRC but not this rip off “advancement fee” Worked for me too! Many thanks for your help! Dear Customer, Thank you for your query regarding invoice 383303340 / AWB# 786282356619. Usually this works for me but this time it was via text and was called a ‘direct payment processing fee’ I edited the email and changed the name of the fee and sent it to them and this was their response: I have emailed back asking for them to clarify the charges and at what point I agreed to them so hope that works….! clearance procedure through GB. Cheers and HNY!! I tried calling you and have left a voicemail with my contact details as I wished to clarify what the advancement fee charge is for and how it is billed based on the instructions of the shipper. Thanks Adam recieved a credit note for the £12 fee! Thank you. A deferment is an account we hold with Customs, this is the only way Customs will accept payment for import charges, unless you employ your own broker. They have replied with the same as previous. the consignee / importer rather than the shipper. If you want to pursue further charges for delivery or administration or the terms upon which goods are shipped, I suggest that you take it up with the company who shipped the goods initially. At no point in the transaction and subsequent delivery was any contract for a clearance administration charge made between FedEx and myself. It does, however, look like a genuine FedEx communication, and the shipment reference is the same as a small parcel I recently received (a motorbike part I bought on AliExpress). FedEx credited the fee back. Worked straight away, fee annulled. The charges raised for this additional service are specifically billed to I used your template letter and almost immediate success. I don’t believe I am due VAT or consignee fee for these parcels. The reasoning for this is half-valid in my opinion. The charges raised for this additional service are specifically billed to the consignee / importer rather than the shipper. Parcelforce Worldwide is a trading name for Royal Mail Group plc. This still works in May 2020, and I just paid a revised invoice for only the VAT due. FedEx trust this concludes the matter, however should you have any further I googled advancement fee and found your blog. Now I've received a letter from DHL of Customs Duty and VAT of £76. Hi Adam, worked for me. Thank you for your assistance with this matter. “1. Now I've received a letter from DHL of Customs Duty and VAT of £76. You can use the following link as a rough guide: You will need to add on the handling fee to that amount. I would not have imported at all as it’s cheaper to but from Currys. Fedex kept insisting that I should pay the charge because the seller ticked a box saying I would be liable! Direct payment processing fee £32, Didn’t no I would have to pay fedex an extra £32 what’s it for is that the advancement fee? But, what I don’t understand is the £12 item called an ‘Advancement Fee’. I had to pay them the VAT (£15.72), of course. I’ve just used your template to apply to FedEx UK to waive the £12 Advancement Fee. “If you wish to avoid the advancement fee you can use one of the following options. Thanks again! FedEx Express Registered in England and Wales, Registered Number: 4138203. Thanks for advice and template letter.
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