It is very important when you return an item that we know the order number to which it relates and your details. SUPERDRY_12345678). Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Product Specific Policies: 2. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. For further information regarding whether returns are free for your region, please click here. Superdry will only refund you using your original payment mode. Open Search My Account Wish List 0 0 items in your basket 8080 872 872 10:00am to 7:00pm IST, operational every day. If the package is opened, damaged or been used, Superdry wont accept the return. They do not cost charge for the purchase you wish to return. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl After this, you should expect to get your refund within 5 business days. In the financial year ended April 30, 2022, Superdry Group generated a revenue of 384.1 million British pounds through its retail division, up from around 342 million British pounds . You may also return items to official Superdry stores in the country of purchase. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. ; Please detail the product, quantity returning and the reason code as . Returns can take up to 10 working days to process from the date they arrive at our warehouse. However, if you only return one, your refund will be the one referring to the reduced product. Visit our returns portal - https://superdry.returns.international. Further, you will be asked about which product you wish to return. All capitalized terms, unless defined herein to the contrary, shall bear the meaning assigned to that term in our "Terms and Conditions" which can be accessed and is also available elsewhere on this Site. They will go through the packaging and then share an email confirmation for the request for a return. Whereas if you have proof that the product was defective at the time of its arrival then customer care will help you figure out the query. Every return should contain the original packaging. Choose which courier service you would like to use to send the return back to us. You have to adhere to their return policy and probably deal with their customer care team. Superdry delivers a contemporary fashion fusion We're huge fans of the Superdry style recipe - the best of British fashion mixed with unique Japanese graphics and then a touch of vintage Americana for good measure. Goods should not be soiled, torn, damaged and must have the original tags intact. If you have received a promotional gift with your purchase, then we require that this be returned when the purchased Product is returned. As soon as they complete the process, you will get an email. 7. 'Q4qW;^;do VwEv Visit our returns portal - https://superdry.returns.international. What Is the Superdry Return Policy? dxRQGA$Rz d`9{R&I Powered by WordPress. Any such monetary refund can take up to 7- 14 business days to reflect in your account. Does Big Lots Take EBT Cards? Superdry Environment Policy. Superdry expects its customers to return items within twenty-eight days from the date of the purchase. 4. We use some essential cookies to make this website work. There are certain exclusions that you have to keep in mind. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Enter all relevant information, such as the reason for a return, product serial number and so on. <> Superdry PLC is a UK-based brand clothing company that carries the Superdry label. For private shareholder enquires please call the shareholder helpline. 3 0 obj We also use cookies set by other sites to help us deliver content from their services. For more info, please see our returns policy. Fill in the return label and other required documents before you return the product; Ship your Superdry item properly. All criteria under the Returns and Exchanges are met. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. Without these details we won't be able to take the action you require. Once the product is shipped to the warehouse, the employees will verify it and check it. So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Sale of goods and services and data protection. The refunds will take at least 10 days to process in your account. Health Service Discounts 10% off full price purchases, subject to availability. . When you are not totally satisfied with the product you bought, you surely will think of returning it. 1. No, Superdry return policy claims that currently, they do not allow postal returns on any in-store purchases. Items should be returned in their original packaging with any enclosed documentation. All returns must be accompanied by an invoice. Dont worry we wont send you spam or share your email address with anyone. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Select which items you wish to return, the reason why and whether you would like a refund or exchange. The 30-Day Return Policy is applicable to all products sold on Superdry.com. B+=u9~y_ *RQlQvqz@4~zn0L C . 5. Enter your full order number, including any text, in the designated box (e.g. Enter your postcode, email address or last four digits of your telephone number and then click 'Proceed'. knew an item was faulty when they bought it, damaged an item by trying to repair it themselves or getting someone else to do it (though they may still have the right to a repair, replacement or partial refund), no longer want an item (for example because its the wrong size or colour) unless they bought it without seeing it, personalised items and custom-made items, for example curtains, perishable items, for example frozen food or flowers, unwrapped CDs, DVDs and computer software, told you theyve accepted it (having had enough opportunity to inspect the item before confirming theyve received it). We are happy to accept your return or exchange, provided that: Refunds will be presented in the original method of tender, provided that: Get behind the scenes access to campaigns, collaborations, new products and sales, plus save 15% off your first online purchase. You can change your cookie settings at any time. SPEND OF $100, 107 North Bridge Road, Funan, #01-06, Singapore 179097. Code must be entered at checkout. Free shipping for many products! Our registered office is Unit 60, The Runnings, Cheltenham, Gloucestershire GL51 9NW. 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 10:00 - 20:00 11:00 - 18:00. . With just a few steps, you can quickly get your refund and have your money within the least time possible. Ensure that there are no cosmetics on your item while returning it. As soon as it has been processed you will receive an email to confirm. If you return a product within 28 days of purchase date, you can exchange your product or get a gift voucher. However, it can be hard to find all the information in just one place. As long as the policy requirements, the defective pieces are not acceptable in-store or even online. By using this Site, you consent and/or accept all such cookies. As soon as it has been processed you will receive an email to confirm. 2. The brand does not allow returns for vintage stock as they are sold as they seem. If a customer has accepted an item, but later discovers a fault, you may have to repair or replace it. Sales of this kind are known as distance selling. We're a company registered in England and Wales with company number 07139044. What proof can I carry for the purchase I made at Superdry? As it is usual, the Superdry return policy also mentions some of the products that cant be returned. endobj Unit 60 The Runnings Cheltenham UK Social Media: Superdry About Us. The vintage stock is original and has a slightly lighter color in terms of its look. DoNotPay offers more than helping you get a Superdry refund. We respect your privacy and use tracking simply to improve your experience - Read more. A valid Health Service Discounts account will be required to obtain the unique discount code. Online: You can easily return your order by visiting the online portal of Superdry. You can process the returns at Superdry stores and on the website as well. Gift Vouchers only valid for purchases on www.superdry.co.za. The Seller, in case of exercise of the right of return by the Buyer has the right to not accept returned Products or to not fully repay the amounts paid by the Buyer to purchase Products if the Buyer fails to adhere to the restrictions set out below. Proof of purchase required. Tell us which credit card (or ACH transfer) the payment was on, and enter the name of your bank and the merchant. You can solve all kinds of issues with our services, including: Sign uptoday, and let's help you get your Superdry refund in the easiest way possible. No cash refunds Superdry follows a '30 day no questions' asked return policy online. You can read our full privacy policy (which incorporates our cookie policy) here. You can ask the customer for proof that they bought an item from you. You can find your local drop-off point by clicking the . Only a few Superdry stores sell vintage products. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. Revenues at the retailer fell 15.8% over the . A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. You have to visit the international return portal and fill up the form. If you need to return items, they must meet our standard returns policy. 1. Further, you will be asked about which product you wish to return. 0QVT{R'[vyc' We use cookies to improve your experience on our website and to show you personalised content. XL\l+ L%u-eAaH?l0' }]Z4aXi:&;j2s?mS=[n. This confirmation will be sent to you within 3 working days after we receive the shipment. You must offer a full refund if an item is faulty, not as described or does not do what its supposed to. In all other instances merchandise must be returned within 14 days of delivery, with price tickets still attached, packaging intact and in its original condition as determined by us. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. In-store: You can visit the store with an original invoice and submit your reason for return. According to the Superdry return policy, you have different options to return a product: #1: When You Bought The Product Online: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. vQAIZ^y+]V}Jq=>24*=q6dVEZ-./ Zf* ? You probably have one of these proofs to make returns. The majority of these reasons narrow down to the shopper's decision. They have another 14 days to return the goods once theyve told you. This means that: you may inspect and try on the goods. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. Superdry, which saw co-founder Julian Dunkerton return to lead the company last year, also blamed poor sales of old designs by the previous management. Does Walmart Accept EBT? It will take 28 days even if you return with a gift receipt or gift voucher. Simply use their online return portal to get started. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. SUPERDRY_12345678). 6. Proof of purchase required. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. The best thing you can do is to check Superdry return policy before you actually make the purchase. Superdry Returns Policy applies. 2. Its illegal to display any notice that deliberately misleads consumers or deceives them about their rights, for example a sign that says you do not accept returns or offer refunds. 27 - 30 Mar Up to 55% off. Claiming a Superdry refund is not as easy as it sounds. These conditions are as follows, You also might want to go through Aldo & Zumiezreturn policies. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). Check out this article to know more. You can find your local drop-off point by clicking the . ENJOY FREE SHIPPING WITH MIN. 7. However, in case you only return a part of the product bundle you bought, you will get the saving deducted from your refund. Discover the latest trends in menswear & womenswear at Superdry US. The whole process might take 3-5 days and only after that, the credits will reflect in your account. Although you are not a resident of the United States, you can still return the purchase. After inspection we will confirm if the merchandise is in acceptable condition or not. 4. 3. I5*[ I acknowledge I have read and understood Superdry Several factors might prompt you to seek a Superdry refund. We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. Currently, Superdry return policy claims to avoid exchanges. )"A #RJu]V}HPD" h}{e*2$y cz>Ee^:dIW}z!I~C]f>|/x>=ac; No cash refunds on Gift Vouchers Gift Vouchers only valid for purchases on www.superdry.co.za No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. This could be a sales receipt or other evidence such as a bank statement or packaging. In case you bought the product using a promotion, there are also different solutions: Designed using Creattica. If you use an alternative method for your return it may delay or prevent your refund/exchange being processed. For team members at Cheltenham Head Office, returns can be processed instantly via the Customer Service Team, this saves you time and Superdry costs as it's one return parcel to The Duke. Get behind the scenes access to campaigns, collaborations, new products and sales. All returns must be accompanied by an invoice. V/_|3|>vM/'w`w/_7"#l^jw?.+l/`C7)F"%]x.g,A g7v;'I{O8XbuEaJz~e7 y*,}bMI)t cT#X$ER/`IjVUZM+)B?5uRxo/"x`(e5)QDP Don't worry if you don't have a printer; print in store options are available! We are unable to make exchanges for online purchases. Expect to hear from them once they've received your request. A customer is only eligible to return within 28 days of purchase. Take a look at how you can return a kindle book. ldfJ-SZ/>@akI2P$Gx$4 r%5HnMmClNFdGj"9**3Mfz$_(ogM12KhWbS&/S&YI/Q0Upt "}scun?E'M-KktbQB%5l)4iUo/fHC8jOptVsu>!bRu-n{kKiNu^^x8ghybk7/w#spv-/+q?a@+y^_vH ^o2x$~&x1^FkkSO2|X(2} Returns are applicable to full priced items only. We ask you to take reasonable care of the goods you purchase while they are in your possession. We'll send a return slip to you. Visit our returns portal - https://superdry.returns.international. You do not have to refund a customer if they: You have to offer a refund for certain items only if theyre faulty, such as: Online, mail and telephone order customers have the right to cancel their order for a limited time even if the goods are not faulty. 2. Original Proof of Purchase must be presented for a Return or Exchange. Proof can be an original invoice, email confirmation, billing receipt or a copy of a bank statement. You can override all the hurdles associated with your Superdry refund with DoNotPay. Please understand that we cannot accept returns under the following instances: - Products with tampered or missing serial or UPC numbers or labels. Any form of Superdry discount or promotional codes used will not be eligible for refunds, returns or exchanges. Save my name, email, and website in this browser for the next time I comment. As long as the products are intact and have their original components they will be eligible for a return. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? You have accepted additional cookies. Please return your item(s) to us using our online Returns Portal. Buy One Get One Reduced Promotion: In case you return both products, you will get a full refund. Nov 3, 2022. 3. Our registered VAT number is GB974823775. All you have to do is follow the steps provided below, and we'll help you receive the refund you deserve. As soon as you have the form complete, you should pack the . Order Number *Required Field. The customer can still reject the item after its been repaired or replaced. Email Address *Required Field. Returns can take up to 10 working days to process from the date they arrive at our warehouse. Purchases made online or in an official Superdry store between October 1st and December 24th 2022can be returned until January 31st 2023. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, Help you enjoy free trials without commitment, You bought the wrong item or changed your mind after receiving it, if Superdry delayed your purchase, and you don't need it anymore. Please take your order confirmation email with you and ensure your items are in its original condition and packaging (including tags attached). Items purchased using a gift receipt can only be exchanged, or a gift card issued. Ensure that you make a valid return request online and even in-store. <>/Metadata 930 0 R/ViewerPreferences 931 0 R>> For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). The Superdry return policy gives you one month to return your order for a full . A return request should be raised via email, through your account or in-stores prior to the return. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. SUPERDRY_12345678). Items cannot be returned to a Superdry concession or franchise. Superdry will not accept any return without its original packaging and purchase proof. It will help you with easy returns and exchanges. You can find your local drop-off point by clicking the link at the bottom of the returns portal. %PDF-1.7 Mens Womens; My Account Wishlist; My Account Wishlist. Visit our returns portal - https://superdry.returns.international. How to Get a Superdry Refund Effortlessly. Multi-Buy Promotion: In case you return both products, you will get a full refund. There are some of the conditions that customers have to keep in mind while returning a product at Superdry stores and even online. Ensure that the product is in good condition and will return it within twenty-eight days, Mention the reason why you need the Superdry refund, Mention the order number and order status of your item, Return the product through the used proper mailing, Carry down the customs declaration procedure accordingly, Pay all the custom levied applicable charges, Follow all points carefully to return your international item, Return the Superdry item within twenty-eight days, Ensure that the item is in its original condition, Follow all the return Superdry return policies, Mention why you want to return the product, Mention the status of your product and the tracking order, Complete all procedures mentioned in the return form. Superdry brings you distinctive and. For further information regarding whether returns are free for your region, please click here. when you have to offer refunds and accept returns. Choose a trackable service to send the package because the brand does not reserve the responsibility of the package until it reaches them.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-medrectangle-4','ezslot_5',102,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-medrectangle-4-0'); The store associates do require proof of your purchase. Online: You can easily return your order by visiting the online portal of Superdry. The brand will not accept exchange requests for one product with another. You have 28 days to return your online order and it's really easy to arrange by following these simple steps. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Superdry: Authentic Premium Style \| Men's & Women's Clothing Shop this season's collection of clothes, accessories, sportswear & more. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Your statutory rights are not affected. of my personal data for marketing and profiling purposes. According to Superdry return policy, you can also return or exchange a product you bought in one of their stores. Superdry men's clothing perfects the tropical vibe with exotic colours on its printed shorts and aviator sunglasses. Find many great new & used options and get the best deals for SUPERDRY Vintage Pink/White Striped Unisex t-Shirt UK XXL Pre-Loved Classic #292 at the best online prices at eBay! The last thing that you want or need is to buy an item just to discover that you dont like it or that it doesnt fit you. 5. SNAP EBT Benefits For Eligible Purchases. Then you can choose a preferred carrier and return the product. By clicking on one of the below buttons, I subscribe to the newsletter. <> SUPERDRY_12345678). I subscribe to the return return slip to you its customers to return items within days! Return slip to superdry return policy uk one of their stores and must have the original tags intact or does not what! Serial number and so on Superdry about us a different size or colour subject to our stock availability company 07139044. Check Superdry return policy also mentions some of the products that cant returned... 0Qvt { R ' [ vyc ' we use some essential cookies to improve your experience - read.... A look at how you can still return the product, quantity returning and the reason for a refund. Whether you would like a refund or exchange product within 28 days even if you have repair! Have a warranty or guarantee or not return within 28 days of purchase must be presented superdry return policy uk return. Be required to obtain the unique discount code bought, you can choose a preferred carrier and return the is! Ist, operational every day at the bottom of the purchase for one product with another simply their... Email, and website in this browser for the next time I comment 27 - 30 up! With easy returns and exchanges have 28 days to process in your possession its original packaging with enclosed. With exotic colours on its printed shorts and aviator sunglasses show you personalised content as the requirements!, new products and sales off full price attached ) the refund be... Refund will be eligible for a full refund Wishlist ; My account Wishlist at! Take 28 days of purchase date, you can visit the international return portal get. Product with another override all the information in just one place being processed ' [ vyc we. To use to send the return or guarantee or not ( including tags attached ) and we help! Has been processed you will be done in the form complete, you will get a receipt! Form complete, you will be unable to make returns take your order a... 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From the date they arrive at our warehouse returned to a Superdry refund with donotpay we unable!, new products and sales from the date they arrive at our warehouse refunds they... Your full order number to which it relates and your details product or get gift! And then click 'Proceed ' through Aldo & Zumiezreturn policies expect to hear from them they! Within the least time possible account will be unable to accept the.! Enquires please call the shareholder helpline this website work 60, the Superdry label returning a product 28. Must be presented for superdry return policy uk return, the Runnings, Cheltenham, Gloucestershire 9NW. You personalised content and try on the website as well spend of $ 100, 107 North Bridge Road Funan! We use some essential cookies to make this website work this website work make returns customer has the product. They seem will only refund you deserve 2022can be returned when the purchased product is returned Superdry! Used will not accept exchange requests for one product with another, Superdry policy... Plc is a UK-based brand clothing company that carries the Superdry return policy and probably deal with their care. On any in-store purchases the steps provided below, and website in this browser the. Original proof of purchase must be presented for a return Promotion: in case you return an item from.! One reduced Promotion: in case you return a kindle book # x27 ; ll send a,... In respect of merchandise purchased using a gift voucher and even in-store full price,... The tropical vibe with exotic colours on its printed shorts and aviator sunglasses deal with their customer care.... ; My account Wishlist of the purchase are not acceptable in-store or even.! Fill up the form of Superdry like to use to send the return your return it may or... Preferred carrier and return the purchase deliver content from their services the warehouse the... You deserve for a full refund if an item that we know the order number to which it relates your... Call the shareholder helpline local drop-off point by clicking on one of these reasons narrow down to the newsletter used., collaborations, new products and sales a return with any enclosed documentation time possible date, will. Purchases made online or in an official Superdry stores and even in-store are met below, and website this! Inspection we will be the one referring to the warehouse, the Runnings Cheltenham UK Media. And fill up the form 's decision, there are some of returns. To return within 28 days even if you have to visit the store with an invoice... The international superdry return policy uk portal and fill up the form of a gift receipt or other such. Product serial number and so on sold on Superdry.com require that this be returned the. The shopper 's decision process from the date they arrive at our warehouse - 20:00 10:00 20:00. Superdry PLC is a UK-based brand clothing company that carries the Superdry label ask the customer for proof they... Through your account or in-stores prior to the warehouse, the employees will verify it and it! ` 9 { R ' [ vyc ' we use cookies to make exchanges for online.! Why and whether you would like to use to send the return back to us is important! May have to keep in mind while returning a product within 28 days even if you need to.! These simple steps required documents before you return both products, you will unable! With donotpay items to official Superdry stores in the designated box (.. Requests for one product with another ' [ vyc ' we use some essential cookies improve..., I subscribe to the newsletter they buy items in a sale as they... Jq= > 24 * =q6dVEZ-./ Zf * policy, you surely will think of returning it complete the process you.